Escalating Support Cases Some tips before escalating In the case portal, you have the ability to set/change the "Customer Priority" field between low, normal and high. When issues are urgent but not necessarily world end...Show MoreUpdated 2 years agoView ContributorsVersion 12.0
TedVKhoros Alumni (Retired)4 years agoHi Juank564 , we have have put you in touch with Support, please let us know if there is anything else we could help with! Thanks!