Knowledge Base Article

Khoros Maintenance Windows

To enhance operational efficiency, we are standardizing our maintenance windows across all products effective May 20th 2024.
 

Studio Self Publish for Community will now remain operational during maintenance hours, for continuous delivery and deployment flexibility.

To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.

Examples of maintenance that might be performed include (but are not limited to):

  • Version upgrade to the latest release
  • Configuration of requested feature
  • Deployment of a bug patch/fix to existing version

 

All Products

Region

UTC

AMER

08:00 AM - 12:00 PM

APAC

04:00 PM - 08:00 PM

EMEA

11:00 PM - 03:00 AM (+1 day)

 

For ease of reference, here are the local Pacific times and Indian times for each region:

 

Region

Pacific Daylight Time (PDT)

Pacific Standard Time (PST)

Indian Standard Time (IST)

AMER

01:00 AM - 05:00 AM

12:00 AM - 04:00 AM

01:30 PM - 05:30 PM

APAC

09:00 AM - 01:00 PM

08:00 AM - 12:00 PM

09:30 PM - 01:30 AM (+1 day)

EMEA

04:00 PM - 08:00 PM

03:00 PM - 07:00 PM

04:30 AM - 08:30 AM

 

* Standard = UTC time during Standard time

* Daylight = UTC time during Daylight Savings time

* You can look up the specific conversion to your timezone

* Maintenance windows cannot be customized.

 

 

Change windows are set times when planned, no downtime changes are permitted. These changes are scheduled and communicated via the release calendar. By adhering to a set schedule, updates become predictable and manageable.

  • These changes have traditionally not fallen under Maintenance Windows as there is no downtime. 
  • By providing visibility into Change Windows and prescribing regularly scheduled times and dates we can deploy with confidence and keep customers informed.

 

Service

Day

UTC

EST

IST

Core Platform Services

Mon

12 PM - 5 PM

7 AM - 12 PM

5:30 PM - 10:30 PM

CRM Services

Mon

10 AM - 3 PM

5 AM - 10 AM

3:30 PM - 8:30 PM

Automation and Bot Services

Tue

12 PM - 5 PM

7 AM - 12 PM

5:30 PM - 10:30 PM

Messaging and Governance Services

Tue

12 PM - 5 PM

7 AM - 12 PM

5:30 PM - 10:30 PM

Marketing Services

Wed

10 AM - 3 PM

5 AM - 10 AM

3:30 PM - 8:30 PM

Analytics Services

Wed

12 PM - 5 PM

7 AM - 12 PM

5:30 PM - 10:30 PM
Updated 7 months ago
Version 39.0
AMER
Americas
APAC
Deployments
EMEA
Maintenance Windows
Studio

14 Comments

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  • marconierlich's avatar
    marconierlich
    Maven
    13 years ago

    Good to know that for EMEA, the cut-off time for submitting a studio push to support is by 12PM Noon (PST) on the day of the maintenance window.

  • JeffS's avatar
    JeffS
    Lithium Alumni (Retired)
    13 years ago

    I updated the article to reflect the cut-off time. Thanks marconierlich!

  • nathan's avatar
    nathan
    Executive
    10 years ago
    I'm a bit confused about the use of 'GMT' and the footnote - I assume that the time is fixed based on local time in San Francisco, and you are converting this to UK time based on the 'normal' time difference (8 hours). If that is the case, it would probably be clearer to change 'GMT' to 'UK time', with a footnote stating this can vary by 1 hour due to differing summer time dates. Or if you want to be strictly accurate just state the San Francisco local time with the 'normal' UK time below.
  • JeffS's avatar
    JeffS
    Lithium Alumni (Retired)
    10 years ago

    nathan thanks for the feedback. Your assumption is correct in that it is based on Pacific time. I will make some adjustments to make this more clear in the near future. Cheers!

  • Leandra_N's avatar
    Leandra_N
    Guide
    6 years ago

    I am a little confused by the Tues/Thurs  11:59:59 PM - 04:00 AM

    Does this mean the maintenance window starts at 11:59:59 PM on THURSDAY and ends at 4 AM on FRIDAY? Knowing the answer to this quickly will be very helpful. 

    Thank you. 

  • SonySQE's avatar
    SonySQE
    Maven
    5 years ago

    Hi,

    Thanks for the warnings, can we confirm then only downtimes for Communities and Care, and so Reach will be kept up (will not be affected)? 

    Kind regards

    Ollie 

  • rnewell's avatar
    rnewell
    Mentor
    3 years ago

    Chiming in here with Leandra_N's reply on the Tues/Thurs 11:59:59 PM - 04:00 AM release

     

    Does times for updates start 11:59:59PM Thursday to 4:00am Friday? I ask this because I got a notification via email on the Friday at around ~2:00am. Usually do not check stage/prod updates until the email notification. Thanks

  • CKummer's avatar
    CKummer
    Advisor
    2 years ago

    We have received an information about the next maintenance on feb 7th 2023. We'll let our users know about it, but is there a default error message popping up during the downtime?