Khoros Community

Khoros Maintenance Windows

Khoros Maintenance Windows

Question

When are Khoros's Maintenance Windows? 

Answer

 

In order to continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.

 

Examples of maintenance that may be performed include (but are not limited to):

  • Version upgrade to the latest release
  • Configuration of requested feature
  • Deployment of a bug patch/fix to existing version

Khoros Communities/JX

Region Pacific Time UTC (Standard) UTC (Daylight)
AMER

Tues/Thur

11:59:59 PM - 04:00 AM

Wed/Fri

08:00 AM - 12:00 PM

Wed/Fri

07:00 AM - 11:00 AM

EMEA

Tues/Thur

04:00 PM - 08:00 PM

Tues/Thur

11:59:59 PM - 04:00 AM

Tues/Thur

11:00 PM - 03:00 AM

APAC

Wed/Fri

08:00 AM - 12:00 PM

Wed/Fri

04:00 PM - 08:00 PM

Wed/Fri

03:00 PM - 07:00 PM

 

Khoros Care and Publisher View

Region Pacific Time UTC (Standard) UTC (Daylight)
AMER

Tues/Wed/Thur

10:00 PM - 02:00 AM

Wed/Thur/Fri

06:00 AM - 10:00 AM

Wed/Thur/Fri

05:00 AM - 09:00 AM

EMEA

Tues/Wed/Thur

04:00 PM - 08:00 PM

Tues/Wed/Thur

11:59:59 PM - 04:00 AM

Tues/Wed/Thur

11:00 PM - 03:00 AM

APAC

Tues/Wed/Thur

10:00 AM - 02:00 PM

Tues/Wed/Thur

06:00 PM - 10:00 PM

Tues/Wed/Thur

05:00 PM - 09:00 PM

 

 * Standard = UTC time during Standard time

 * Daylight = UTC time during Daylight Savings time

 * For a specific conversion to your timezone, refer here.

 * Please note that these maintenance windows cannot be customized.

Comments

Good to know that for EMEA, the cut-off time for submitting a studio push to support is by 12PM Noon (PST) on the day of the maintenance window.

I updated the article to reflect the cut-off time. Thanks marconierlich!

I'm a bit confused about the use of 'GMT' and the footnote - I assume that the time is fixed based on local time in San Francisco, and you are converting this to UK time based on the 'normal' time difference (8 hours). If that is the case, it would probably be clearer to change 'GMT' to 'UK time', with a footnote stating this can vary by 1 hour due to differing summer time dates. Or if you want to be strictly accurate just state the San Francisco local time with the 'normal' UK time below.

@nathan thanks for the feedback. Your assumption is correct in that it is based on Pacific time. I will make some adjustments to make this more clear in the near future. Cheers!

What is frequency of these windows ? 

I am a little confused by the Tues/Thurs  11:59:59 PM - 04:00 AM

Does this mean the maintenance window starts at 11:59:59 PM on THURSDAY and ends at 4 AM on FRIDAY? Knowing the answer to this quickly will be very helpful. 

Thank you. 

Version history
Revision #:
33 of 33
Last update:
‎07-15-2019 12:34 PM
Updated by: