Khoros Maintenance Windows

[#1]

To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.

Examples of maintenance that might be performed include (but are not limited to):

• Version upgrade to the latest release
• Configuration of requested feature
• Deployment of a bug patch/fix to existing version

Khoros Communities

Region	Pacific Time	UTC (Standard)	UTC (Daylight)
AMER	Tues/Thur 11:59:59 PM - 04:00 AM	Wed/Fri 08:00 AM - 12:00 PM	Wed/Fri 07:00 AM - 11:00 AM
EMEA	Tues/Thur 04:00 PM - 08:00 PM	Tues/Thur 11:59:59 PM - 04:00 AM	Tues/Thur 11:00 PM - 03:00 AM
APAC	Wed/Fri 08:00 AM - 12:00 PM	Wed/Fri 04:00 PM - 08:00 PM	Wed/Fri 03:00 PM - 07:00 PM

Khoros Care

Region	Pacific Time	UTC (Standard)	UTC (Daylight)
AMER	Mon/Tues/Wed 10:00 PM - 02:00 AM	Tues/Wed/Thur 06:00 AM - 10:00 AM	Tues/Wed/Thur 05:00 AM - 09:00 AM
EMEA	Tues/Wed/Thur 04:00 PM - 08:00 PM	Tues/Wed/Thur 11:59:59 PM - 04:00 AM	Tues/Wed/Thur 11:00 PM - 03:00 AM
APAC	Tues/Wed/Thur 10:00 AM - 02:00 PM	Tues/Wed/Thur 06:00 PM - 10:00 PM	Tues/Wed/Thur 05:00 PM - 09:00 PM

Khoros Marketing

The Marketing platform undertakes routine system maintenance on Saturdays and Sundays at 09:00 UTC which equals:

• 05:00 EST (US Eastern)
• 19:00 AEST (Australia)
• 14:30 IST (India)

In exceptional cases, maintenance might be performed on a weekday.

* Standard = UTC time during Standard time

* Daylight = UTC time during Daylight Savings time

* You can look up the specific conversion to your timezone

* Maintenance windows cannot be customized.

[marconierlich]

Good to know that for EMEA, the cut-off time for submitting a studio push to support is by 12PM Noon (PST) on the day of the maintenance window.

[JeffS]

I updated the article to reflect the cut-off time. Thanks marconierlich!

[nathan]

I'm a bit confused about the use of 'GMT' and the footnote - I assume that the time is fixed based on local time in San Francisco, and you are converting this to UK time based on the 'normal' time difference (8 hours). If that is the case, it would probably be clearer to change 'GMT' to 'UK time', with a footnote stating this can vary by 1 hour due to differing summer time dates. Or if you want to be strictly accurate just state the San Francisco local time with the 'normal' UK time below.

[JeffS]

@nathan thanks for the feedback. Your assumption is correct in that it is based on Pacific time. I will make some adjustments to make this more clear in the near future. Cheers!

[wwceadmin]

What is frequency of these windows ? 

[Leandra_N]

I am a little confused by the Tues/Thurs  11:59:59 PM - 04:00 AM

Does this mean the maintenance window starts at 11:59:59 PM on THURSDAY and ends at 4 AM on FRIDAY? Knowing the answer to this quickly will be very helpful. 

Thank you. 

[SonySQE]

Hi,

Thanks for the warnings, can we confirm then only downtimes for Communities and Care, and so Reach will be kept up (will not be affected)? 

Kind regards

Ollie 

[rnewell]

Chiming in here with @Leandra_N's reply on the Tues/Thurs 11:59:59 PM - 04:00 AM release

Does times for updates start 11:59:59PM Thursday to 4:00am Friday? I ask this because I got a notification via email on the Friday at around ~2:00am. Usually do not check stage/prod updates until the email notification. Thanks

[MohammedSh]

@rnewell @Leandra_N @SonySQE, yes, updates can start any time between 11:59:59 PM Thursday to 4:00 AM Friday.

[CKummer]

We have received an information about the next maintenance on feb 7th 2023. We'll let our users know about it, but is there a default error message popping up during the downtime? 

[SyedSa]

I see that you have received a response from the technical team to the ticket which you created.

[#13]

To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.

Examples of maintenance that might be performed include (but are not limited to):

• Version upgrade to the latest release
• Configuration of requested feature
• Deployment of a bug patch/fix to existing version

Khoros Communities

Region	Pacific Time	UTC (Standard)	UTC (Daylight)
AMER	Tues/Thur 11:59:59 PM - 04:00 AM	Wed/Fri 08:00 AM - 12:00 PM	Wed/Fri 07:00 AM - 11:00 AM
EMEA	Tues/Thur 04:00 PM - 08:00 PM	Tues/Thur 11:59:59 PM - 04:00 AM	Tues/Thur 11:00 PM - 03:00 AM
APAC	Wed/Fri 08:00 AM - 12:00 PM	Wed/Fri 04:00 PM - 08:00 PM	Wed/Fri 03:00 PM - 07:00 PM

Khoros Care

Region	Pacific Time	UTC (Standard)	UTC (Daylight)
AMER	Mon/Tues/Wed 10:00 PM - 02:00 AM	Tues/Wed/Thur 06:00 AM - 10:00 AM	Tues/Wed/Thur 05:00 AM - 09:00 AM
EMEA	Tues/Wed/Thur 04:00 PM - 08:00 PM	Tues/Wed/Thur 11:59:59 PM - 04:00 AM	Tues/Wed/Thur 11:00 PM - 03:00 AM
APAC	Tues/Wed/Thur 10:00 AM - 02:00 PM	Tues/Wed/Thur 06:00 PM - 10:00 PM	Tues/Wed/Thur 05:00 PM - 09:00 PM

Khoros Marketing

The Marketing platform undertakes routine system maintenance on Saturdays and Sundays at 09:00 UTC which equals:

• 05:00 EST (US Eastern)
• 19:00 AEST (Australia)
• 14:30 IST (India)

In exceptional cases, maintenance might be performed on a weekday.

* Standard = UTC time during Standard time

* Daylight = UTC time during Daylight Savings time

* You can look up the specific conversion to your timezone

* Maintenance windows cannot be customized.

[#14]

To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.

Examples of maintenance that might be performed include (but are not limited to):

• Version upgrade to the latest release
• Configuration of requested feature
• Deployment of a bug patch/fix to existing version

Khoros Communities

Region	Pacific Time	UTC (Standard)	UTC (Daylight)
AMER	Tues/Thur 11:59:59 PM - 04:00 AM	Wed/Fri 08:00 AM - 12:00 PM	Wed/Fri 07:00 AM - 11:00 AM
EMEA	Tues/Thur 04:00 PM - 08:00 PM	Tues/Thur 11:59:59 PM - 04:00 AM	Tues/Thur 11:00 PM - 03:00 AM
APAC	Wed/Fri 08:00 AM - 12:00 PM	Wed/Fri 04:00 PM - 08:00 PM	Wed/Fri 03:00 PM - 07:00 PM

Khoros Care

Region	Pacific Time	UTC (Standard)	UTC (Daylight)
AMER	Mon/Tues/Wed 10:00 PM - 02:00 AM	Tues/Wed/Thur 06:00 AM - 10:00 AM	Tues/Wed/Thur 05:00 AM - 09:00 AM
EMEA	Tues/Wed/Thur 04:00 PM - 08:00 PM	Tues/Wed/Thur 11:59:59 PM - 04:00 AM	Tues/Wed/Thur 11:00 PM - 03:00 AM
APAC	Tues/Wed/Thur 10:00 AM - 02:00 PM	Tues/Wed/Thur 06:00 PM - 10:00 PM	Tues/Wed/Thur 05:00 PM - 09:00 PM

Khoros Marketing

The Marketing platform undertakes routine system maintenance on Saturdays and Sundays at 09:00 UTC which equals:

• 05:00 EST (US Eastern)
• 19:00 AEST (Australia)
• 14:30 IST (India)

In exceptional cases, maintenance might be performed on a weekday.

* Standard = UTC time during Standard time

* Daylight = UTC time during Daylight Savings time

* You can look up the specific conversion to your timezone

* Maintenance windows cannot be customized.