Khoros Maintenance Windows

[#1]

Question

When are Khoros's Maintenance Windows? 

Answer

To continuously improve our products and services, Khoros reserves specific, low traffic windows to perform maintenance to your Khoros product.

Examples of maintenance that may be performed include (but are not limited to):

• Version upgrade to the latest release
• Configuration of requested feature
• Deployment of a bug patch/fix to existing version

Khoros Communities/JX

Region	Pacific Time	UTC (Standard)	UTC (Daylight)
AMER	Tues/Thur 11:59:59 PM - 04:00 AM	Wed/Fri 08:00 AM - 12:00 PM	Wed/Fri 07:00 AM - 11:00 AM
EMEA	Tues/Thur 04:00 PM - 08:00 PM	Tues/Thur 11:59:59 PM - 04:00 AM	Tues/Thur 11:00 PM - 03:00 AM
APAC	Wed/Fri 08:00 AM - 12:00 PM	Wed/Fri 04:00 PM - 08:00 PM	Wed/Fri 03:00 PM - 07:00 PM

Khoros Care and Publisher View

Region	Pacific Time	UTC (Standard)	UTC (Daylight)
AMER	Tues/Wed/Thur 10:00 PM - 02:00 AM	Wed/Thur/Fri 06:00 AM - 10:00 AM	Wed/Thur/Fri 05:00 AM - 09:00 AM
EMEA	Tues/Wed/Thur 04:00 PM - 08:00 PM	Tues/Wed/Thur 11:59:59 PM - 04:00 AM	Tues/Wed/Thur 11:00 PM - 03:00 AM
APAC	Tues/Wed/Thur 10:00 AM - 02:00 PM	Tues/Wed/Thur 06:00 PM - 10:00 PM	Tues/Wed/Thur 05:00 PM - 09:00 PM

 * Standard = UTC time during Standard time

 * Daylight = UTC time during Daylight Savings time

 * For a specific conversion to your timezone, refer here.

 * Please note that these maintenance windows cannot be customized.

[marconierlich]

Good to know that for EMEA, the cut-off time for submitting a studio push to support is by 12PM Noon (PST) on the day of the maintenance window.

[JeffS]

I updated the article to reflect the cut-off time. Thanks marconierlich!

[nathan]

I'm a bit confused about the use of 'GMT' and the footnote - I assume that the time is fixed based on local time in San Francisco, and you are converting this to UK time based on the 'normal' time difference (8 hours). If that is the case, it would probably be clearer to change 'GMT' to 'UK time', with a footnote stating this can vary by 1 hour due to differing summer time dates. Or if you want to be strictly accurate just state the San Francisco local time with the 'normal' UK time below.

[JeffS]

@nathan thanks for the feedback. Your assumption is correct in that it is based on Pacific time. I will make some adjustments to make this more clear in the near future. Cheers!

[wwceadmin]

What is frequency of these windows ? 

[Leandra_N]

I am a little confused by the Tues/Thurs  11:59:59 PM - 04:00 AM

Does this mean the maintenance window starts at 11:59:59 PM on THURSDAY and ends at 4 AM on FRIDAY? Knowing the answer to this quickly will be very helpful. 

Thank you. 

[SonySQE]

Hi,

Thanks for the warnings, can we confirm then only downtimes for Communities and Care, and so Reach will be kept up (will not be affected)? 

Kind regards

Ollie