Hours of Operation
On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):
|
Region
|
Hours (Regional)
|
Hours (PST)
|
|
Americas
|
6 AM – 6 PM PST
|
6 AM – 6 PM PST
|
|
EMEA
|
7 AM – 6 PM GMT
|
11 PM - 10 AM PST
|
|
APAC
|
7 AM – 4 PM IST
|
5:30 PM – 2:30 AM PST
|
Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.
Observed Holidays for 2021
Americas
|
New Year’s Day
|
January 1
|
|
Martin Luther King Jr. Day
|
January 18
|
|
President’s Day
|
February 15
|
|
Spring Holiday
|
April 2
|
|
Memorial Day
|
May 31
|
|
Juneteenth
|
June 18
|
|
Independence Day
|
July 5
|
|
Labor Day
|
September 6
|
|
Thanksgiving Day
|
November 25
|
|
Day after Thanksgiving
|
November 26
|
|
Christmas Eve (observed)
|
December 24
|
|
Christmas Day
|
December 27
|
|
New Year's Eve
|
December 31
|
EMEA
|
New Year’s Day
|
January 1
|
|
Good Friday
|
April 2
|
|
Easter Monday Bank Holiday
|
April 5
|
|
Early May Bank Holiday
|
May 3
|
|
Spring Bank Holiday
|
May 31
|
|
Juneteenth
|
June 18
|
|
Summer Bank Holiday
|
August 30
|
|
Christmas Day
|
December 27
|
|
Boxing Day
|
December 28
|
APAC
|
New Year’s Day
|
January 1
|
|
Makar Sankranti
|
January 14
|
|
Republic Day
|
January 26
|
| Good Friday |
April 2
|
|
Ugadi
|
April 13
|
|
Juneteenth
|
June 18
|
|
Bakrid
|
July 21
|
|
Ganesha Chaturthi
|
September 10
|
|
|
October 15
|
| Kannada Rajyothsava
|
November 1
|
|
Diwali
|
November 4
|
|
Christmas
|
December 24
|
Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.
Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.
Standard support coverage will resume on the next business day.
Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.
