Hours of Operation
On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows:
|
Region
|
Hours (Regional)
|
Hours (PST)
|
|
Americas
|
6 AM – 6 PM PST
|
6 AM – 6 PM PST
|
|
EMEA
|
7 AM – 6 PM GMT
|
11 PM - 10 AM PST
|
|
APAC
|
7 AM – 4 PM IST
|
5:30 PM – 2:30 AM PST
|
Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.
Observed Holidays for 2020
Americas
|
New Year’s Day
|
January 1
|
|
Martin Luther King Jr. Day
|
January 20
|
|
President’s Day
|
February 17
|
|
Good Friday
|
April 10
|
|
Memorial Day
|
May 25
|
|
Independence Day
|
July 3
|
|
Labor Day
|
September 7
|
|
Thanksgiving Day
|
November 26
|
|
Day after Thanksgiving
|
November 27
|
|
Christmas Eve (observed)
|
December 24
|
|
Christmas Day
|
December 25
|
|
New Year's Eve
|
December 31
|
EMEA
|
New Year’s Day
|
January 1
|
|
Good Friday
|
April 10
|
|
Easter Monday Bank Holiday
|
April 13
|
|
Early May Bank Holiday
|
May 8
|
|
Spring Bank Holiday
|
May 25
|
|
Summer Bank Holiday
|
August 31
|
|
Christmas Day
|
December 25
|
|
Boxing Day
|
December 28
|
APAC
|
New Year’s Day
|
January 1
|
|
Makar Sankranti
|
January 15
|
|
Holi
|
March 10
|
|
Ugadi
|
March 25
|
|
Good Friday
|
April 10
|
|
Labour Day
|
May 1
|
|
Bakrid
|
July 31
|
|
Gowri Ganesha
|
August 21
|
|
Mahatma Gandhi Jayanti
|
October 2
|
|
|
October 23
|
|
Diwali
|
November 13
|
|
Christmas Day
|
December 25
|
Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.
Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing during 2018.
Standard support coverage will resume on the next business day.
Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.
