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Khoros Support Hours & Observed Holidays

Khoros Support Hours & Observed Holidays

Hours of Operation

Khoros Customer Support operates Monday to Friday, 9AM-5PM local time (excluding published holidays)

Observed Holidays for 2019

Americas

New Year’s Day

January  1

President’s Day

February 18

Memorial Day

May 27

Independence Day

July 4

Labor Day

September 2

Thanksgiving Day

November 28

Day after Thanksgiving

November 29

Christmas Eve (observed)

December 24

Christmas Day

December 25

New Year's Eve

December 31

 

EMEA

New Year’s Day

January 1

Good Friday

April 19

Easter Monday Bank Holiday

April 22

Early May Bank Holiday

May 6

Spring Bank Holiday

May 27

Summer Bank Holiday

August 26

Christmas Day

December 25

Boxing Day

December 26

 

APAC

New Year’s Day

January 1

Chinese New Year (Day 1)

February 5

Chinese New Year (Day 2)

February 6

Good Friday

April 19

Labour Day

May 1

Vesak Day

May 20

Hari Raya Puasa

June 5

National Day

August 9

Hari Raya Haji

August 12

Deepavali

October 28

Christmas Day

December 25

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing during 2018.

Standard support coverage will resume on the next business day.

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@lithium.com.

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Comments

Is 'local time' EST/PST? Thanks!

@roisinkirby, I believe when they say local time they mean local to whatever region you are in.  

good to know

Local time? But we're on the Internet time Smiley Wink  

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