Khoros Support Hours & Observed Holidays
Hours of Operation
On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):
|
Region |
Hours (Regional) |
Hours (PST) |
|
Americas |
6 AM – 6 PM PST |
6 AM – 6 PM PST |
|
EMEA |
7 AM – 6 PM GMT |
11 PM - 10 AM PST |
|
APAC |
7 AM – 4 PM IST |
5:30 PM – 2:30 AM PST |
Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.
Observed Holidays for 2025
Americas
|
New Year’s Day (observed) |
January 1 |
|
Martin Luther King Jr. Day |
January 20 |
|
President’s Day |
February 17 |
|
Spring Holiday |
April 18 |
|
Memorial Day |
May 26 |
|
Juneteenth |
June 19 |
|
Independence Day |
July 4 |
|
Labor Day |
September 1 |
|
Thanksgiving Day |
November 27 |
|
Day after Thanksgiving |
November 28 |
|
Christmas Eve |
December 24 |
|
Christmas Day |
December 25 |
|
New Year's Eve |
December 31 |
EMEA
|
New Year’s Day |
January 1 |
|
Good Friday |
April 18 |
|
Easter Monday |
April 21 |
|
May Bank Holiday |
May 5 |
|
Spring Bank Holiday |
May 26 |
|
Juneteenth |
June 19 |
|
Summer Bank Holiday |
August 25 |
|
Christmas Day |
December 25 |
|
Boxing Day |
December 26 |
APAC
|
New Year's Day |
January 1 |
|
Australia Day |
January 27 |
| Good Friday |
April 18 |
|
Easter Monday |
April 21 |
|
Anzac Day |
April 25 |
|
King's Birthday |
June 9 |
|
Juneteenth |
June 19 |
|
Bank Holiday |
August 4 |
|
Labour Day |
October 6 |
|
Christmas |
December 25 |
|
Boxing Day |
December 26 |
Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.
Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.
Standard support coverage will resume on the next business day.
Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.
