Hours of Operation
Khoros Customer Support operates Monday to Friday, 9AM-5PM local time (excluding published holidays)
Observed Holidays for 2019
Americas
|
New Year’s Day
|
January 1
|
|
President’s Day
|
February 18
|
|
Memorial Day
|
May 27
|
|
Independence Day
|
July 4
|
|
Labor Day
|
September 2
|
|
Thanksgiving Day
|
November 28
|
|
Day after Thanksgiving
|
November 29
|
|
Christmas Eve (observed)
|
December 24
|
|
Christmas Day
|
December 25
|
|
New Year's Eve
|
December 31
|
EMEA
|
New Year’s Day
|
January 1
|
|
Good Friday
|
April 19
|
|
Easter Monday Bank Holiday
|
April 22
|
|
Early May Bank Holiday
|
May 6
|
|
Spring Bank Holiday
|
May 27
|
|
Summer Bank Holiday
|
August 26
|
|
Christmas Day
|
December 25
|
|
Boxing Day
|
December 26
|
APAC
|
New Year’s Day
|
January 1
|
|
Chinese New Year (Day 1)
|
February 5
|
|
Chinese New Year (Day 2)
|
February 6
|
|
Good Friday
|
April 19
|
|
Labour Day
|
May 1
|
|
Vesak Day
|
May 20
|
|
Hari Raya Puasa
|
June 5
|
|
National Day
|
August 9
|
|
Hari Raya Haji
|
August 12
|
|
Deepavali
|
October 28
|
|
Christmas Day
|
December 25
|
Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.
Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing during 2018.
Standard support coverage will resume on the next business day.
Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@lithium.com.
