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Khoros Support Hours & Observed Holidays

Khoros Support Hours & Observed Holidays

Hours of Operation

On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows:

 

Region

Hours (Regional)

Hours (PST)

Americas

6 AM – 6 PM PST

6 AM – 6 PM PST

EMEA

7 AM – 6 PM GMT

11 PM - 10 AM PST

APAC

7 AM – 4 PM IST

5:30 PM – 2:30 AM PST

 

Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.

Observed Holidays for 2020

Americas

New Year’s Day

January  1

Martin Luther King Jr. Day

January 20

President’s Day

February 17

Good Friday

April 10

Memorial Day

May 25

Independence Day

July 3

Labor Day

September 7

Thanksgiving Day

November 26

Day after Thanksgiving

November 27

Christmas Eve (observed)

December 24

Christmas Day

December 25

New Year's Eve

December 31

 

EMEA

New Year’s Day

January 1

Good Friday

April 10

Easter Monday Bank Holiday

April 13

Early May Bank Holiday

May 8

Spring Bank Holiday

May 25

Summer Bank Holiday

August 31

Christmas Day

December 25

Boxing Day

December 28

 

APAC

New Year’s Day

January 1

Makar Sankranti

January 15

Holi

March 10

Ugadi

March 25

Good Friday

April 10

Labour Day

May 1

Bakrid

July 31

Gowri Ganesha

August 21

Mahatma Gandhi Jayanti

October 2

Dussehra

October 23

Diwali

November 13

Christmas Day

December 25

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing during 2018.

Standard support coverage will resume on the next business day.

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.

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Comments
Occasional Advisor

Is 'local time' EST/PST? Thanks!

Occasional Advisor

@roisinkirby, I believe when they say local time they mean local to whatever region you are in.  

New Commentator

good to know

Occasional Contributor

Local time? But we're on the Internet time 😉  

Version history
Revision #:
27 of 27
Last update:
‎02-05-2020 03:56 AM
Updated by:
 

Khoros Support Hours & Observed Holidays

Hours of Operation

On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows:

 

Region

Hours (Regional)

Hours (PST)

Americas

6 AM – 6 PM PST

6 AM – 6 PM PST

EMEA

7 AM – 6 PM GMT

11 PM - 10 AM PST

APAC

7 AM – 4 PM IST

5:30 PM – 2:30 AM PST

 

Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.

Observed Holidays for 2020

Americas

New Year’s Day

January  1

Martin Luther King Jr. Day

January 20

President’s Day

February 17

Good Friday

April 10

Memorial Day

May 25

Independence Day

July 3

Labor Day

September 7

Thanksgiving Day

November 26

Day after Thanksgiving

November 27

Christmas Eve (observed)

December 24

Christmas Day

December 25

New Year's Eve

December 31

 

EMEA

New Year’s Day

January 1

Good Friday

April 10

Easter Monday Bank Holiday

April 13

Early May Bank Holiday

May 8

Spring Bank Holiday

May 25

Summer Bank Holiday

August 31

Christmas Day

December 25

Boxing Day

December 28

 

APAC

New Year’s Day

January 1

Makar Sankranti

January 15

Holi

March 10

Ugadi

March 25

Good Friday

April 10

Labour Day

May 1

Bakrid

July 31

Gowri Ganesha

August 21

Mahatma Gandhi Jayanti

October 2

Dussehra

October 23

Diwali

November 13

Christmas Day

December 25

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing during 2018.

Standard support coverage will resume on the next business day.

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.

Labels (1)
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Khoros Support Hours & Observed Holidays

Hours of Operation

On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows:

 

Region

Hours (Regional)

Hours (PST)

Americas

6 AM – 6 PM PST

6 AM – 6 PM PST

EMEA

7 AM – 6 PM GMT

11 PM - 10 AM PST

APAC

7 AM – 4 PM IST

5:30 PM – 2:30 AM PST

 

Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.

Observed Holidays for 2020

Americas

New Year’s Day

January  1

Martin Luther King Jr. Day

January 20

President’s Day

February 17

Good Friday

April 10

Memorial Day

May 25

Independence Day

July 3

Labor Day

September 7

Thanksgiving Day

November 26

Day after Thanksgiving

November 27

Christmas Eve (observed)

December 24

Christmas Day

December 25

New Year's Eve

December 31

 

EMEA

New Year’s Day

January 1

Good Friday

April 10

Easter Monday Bank Holiday

April 13

Early May Bank Holiday

May 8

Spring Bank Holiday

May 25

Summer Bank Holiday

August 31

Christmas Day

December 25

Boxing Day

December 28

 

APAC

New Year’s Day

January 1

Makar Sankranti

January 15

Holi

March 10

Ugadi

March 25

Good Friday

April 10

Labour Day

May 1

Bakrid

July 31

Gowri Ganesha

August 21

Mahatma Gandhi Jayanti

October 2

Dussehra

October 23

Diwali

November 13

Christmas Day

December 25

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing during 2018.

Standard support coverage will resume on the next business day.

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.

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