Hours of Operation
On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):
|
Region
|
Hours (Regional)
|
Hours (PST)
|
|
Americas
|
6 AM – 6 PM PST
|
6 AM – 6 PM PST
|
|
EMEA
|
7 AM – 6 PM GMT
|
11 PM - 10 AM PST
|
|
APAC
|
7 AM – 4 PM IST
|
5:30 PM – 2:30 AM PST
|
Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.
Observed Holidays for 2022
Americas
|
New Year’s Day (observed)
|
January 3
|
|
Martin Luther King Jr. Day
|
January 17
|
|
President’s Day
|
February 21
|
|
Spring Holiday
|
April 15
|
|
Memorial Day
|
May 30
|
|
Juneteenth (observed)
|
June 20
|
|
Independence Day
|
July 4
|
|
Labor Day
|
September 5
|
|
Thanksgiving Day
|
November 24
|
|
Day after Thanksgiving
|
November 25
|
|
Christmas Eve (observed)
|
December 23
|
|
Christmas Day (observed)
|
December 26
|
|
New Year's Eve (observed)
|
December 30
|
EMEA
|
New Year’s Day (observed)
|
January 3
|
|
Good Friday
|
April 15
|
|
Easter Monday Bank Holiday
|
April 18
|
|
Early May Bank Holiday
|
May 2
|
|
Spring Bank Holiday
|
June 2
|
|
Juneteenth (observed)
|
June 20
|
|
Summer Bank Holiday
|
August 29
|
|
Boxing Day
|
December 26
|
|
Christmas Day (observed)
|
December 27
|
APAC
|
New Year’s Day (observed)
|
January 3
|
|
Makar Sankranti
|
January 14
|
|
Republic Day
|
January 26
|
| Ugadi |
April 1
|
|
Good Friday
|
April 15
|
|
Juneteenth (observed)
|
June 20
|
|
Ganesha Chaturthi
|
August 31
|
|
|
October 5
|
| Diwali
|
October 24
|
|
Kannada Rajyothsava
|
November 1
|
|
Christmas (observed)
|
December 26
|
Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.
Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.
Standard support coverage will resume on the next business day.
Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.
