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Khoros Support Hours & Observed Holidays

Khoros Support Hours & Observed Holidays

Hours of Operation

On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):

 

Region

Hours (Regional)

Hours (PST)

Americas

6 AM – 6 PM PST

6 AM – 6 PM PST

EMEA

7 AM – 6 PM GMT

11 PM - 10 AM PST

APAC

7 AM – 4 PM IST

5:30 PM – 2:30 AM PST

 

Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.

Observed Holidays for 2022

Americas

New Year’s Day (observed)

January 3

Martin Luther King Jr. Day

January 17

President’s Day

February 21

Spring Holiday

April 15

Memorial Day

May 30

Juneteenth (observed)

June 20

Independence Day

July 4

Labor Day

September 5

Thanksgiving Day

November 24

Day after Thanksgiving

November 25

Christmas Eve (observed)

December 23

Christmas Day (observed)

December 26

New Year's Eve (observed)

December 30

 

EMEA

New Year’s Day (observed)

January 3

Good Friday

April 15

Easter Monday Bank Holiday

April 18

Early May Bank Holiday

May 2

Spring Bank Holiday

June 2

Juneteenth (observed)

June 20

Summer Bank Holiday

August 29

Boxing Day

December 26

Christmas Day (observed)

December 27

 

APAC

New Year’s Day (observed)

January 3

Makar Sankranti

January 14

Republic Day

January 26

Ugadi

April 1

Good Friday

April 15

Juneteenth (observed)

June 20

Ganesha Chaturthi

August 31

Dussehra

October 5

Diwali

 

October 24

Kannada Rajyothsava

November 1

Christmas (observed)

December 26

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.

Standard support coverage will resume on the next business day.

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.

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Comments
Occasional Advisor

Is 'local time' EST/PST? Thanks!

Occasional Advisor

@roisinkirby, I believe when they say local time they mean local to whatever region you are in.  

New Commentator

good to know

Occasional Contributor

Local time? But we're on the Internet time 😉  

Khoros Support Hours & Observed Holidays

Hours of Operation

On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):

 

Region

Hours (Regional)

Hours (PST)

Americas

6 AM – 6 PM PST

6 AM – 6 PM PST

EMEA

7 AM – 6 PM GMT

11 PM - 10 AM PST

APAC

7 AM – 4 PM IST

5:30 PM – 2:30 AM PST

 

Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.

Observed Holidays for 2022

Americas

New Year’s Day (observed)

January 3

Martin Luther King Jr. Day

January 17

President’s Day

February 21

Spring Holiday

April 15

Memorial Day

May 30

Juneteenth (observed)

June 20

Independence Day

July 4

Labor Day

September 5

Thanksgiving Day

November 24

Day after Thanksgiving

November 25

Christmas Eve (observed)

December 23

Christmas Day (observed)

December 26

New Year's Eve (observed)

December 30

 

EMEA

New Year’s Day (observed)

January 3

Good Friday

April 15

Easter Monday Bank Holiday

April 18

Early May Bank Holiday

May 2

Spring Bank Holiday

June 2

Juneteenth (observed)

June 20

Summer Bank Holiday

August 29

Boxing Day

December 26

Christmas Day (observed)

December 27

 

APAC

New Year’s Day (observed)

January 3

Makar Sankranti

January 14

Republic Day

January 26

Ugadi

April 1

Good Friday

April 15

Juneteenth (observed)

June 20

Ganesha Chaturthi

August 31

Dussehra

October 5

Diwali

 

October 24

Kannada Rajyothsava

November 1

Christmas (observed)

December 26

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.

Standard support coverage will resume on the next business day.

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.

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Last Reviewed:
11-23-2021 09:19 PM

Khoros Support Hours & Observed Holidays

Hours of Operation

On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):

 

Region

Hours (Regional)

Hours (PST)

Americas

6 AM – 6 PM PST

6 AM – 6 PM PST

EMEA

7 AM – 6 PM GMT

11 PM - 10 AM PST

APAC

7 AM – 4 PM IST

5:30 PM – 2:30 AM PST

 

Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.

Observed Holidays for 2022

Americas

New Year’s Day (observed)

January 3

Martin Luther King Jr. Day

January 17

President’s Day

February 21

Spring Holiday

April 15

Memorial Day

May 30

Juneteenth (observed)

June 20

Independence Day

July 4

Labor Day

September 5

Thanksgiving Day

November 24

Day after Thanksgiving

November 25

Christmas Eve (observed)

December 23

Christmas Day (observed)

December 26

New Year's Eve (observed)

December 30

 

EMEA

New Year’s Day (observed)

January 3

Good Friday

April 15

Easter Monday Bank Holiday

April 18

Early May Bank Holiday

May 2

Spring Bank Holiday

June 2

Juneteenth (observed)

June 20

Summer Bank Holiday

August 29

Boxing Day

December 26

Christmas Day (observed)

December 27

 

APAC

New Year’s Day (observed)

January 3

Makar Sankranti

January 14

Republic Day

January 26

Ugadi

April 1

Good Friday

April 15

Juneteenth (observed)

June 20

Ganesha Chaturthi

August 31

Dussehra

October 5

Diwali

 

October 24

Kannada Rajyothsava

November 1

Christmas (observed)

December 26

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.

Standard support coverage will resume on the next business day.

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.

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