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Khoros Support Hours & Observed Holidays

Khoros Support Hours & Observed Holidays

Hours of Operation

On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):

 

Region

Hours (Regional)

Hours (PST)

Americas

6 AM – 6 PM PST

6 AM – 6 PM PST

EMEA

7 AM – 6 PM GMT

11 PM - 10 AM PST

APAC

7 AM – 4 PM IST

5:30 PM – 2:30 AM PST

 

Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.

Observed Holidays for 2023

Americas

New Year’s Day (observed)

January 2

Martin Luther King Jr. Day

January 16

President’s Day

February 20

Spring Holiday

April 7

Memorial Day

May 29

Juneteenth (observed)

June 19

Independence Day

July 4

Labor Day

September 4

Thanksgiving Day

November 24

Day after Thanksgiving

November 25

Christmas Eve (observed)

December 22

Christmas Day (observed)

December 25

New Year's Eve (observed)

December 29

 

EMEA

New Year’s Day (observed)

January 2

Good Friday

April 7

Easter Monday Bank Holiday

April 10

Early May Bank Holiday

May 1

Coronation of King Charles

May 8

Spring Bank Holiday

June 29

Juneteenth (observed)

June 19

Summer Bank Holiday

August 28

Christmas Day (observed)

December 25

Boxing Day

December 26

 

APAC

Republic Day

January 26

Ugadi

March 22

Good Friday

April 7

May Day

May 1

Juneteenth (observed)

June 20

Barkid

June 29

Independence Day

August 15

Ganesh Chaturthi

September 19

Gandhi Jayanti

October 2

Vijaya Dashmi/Dussehra

October 24

Kanataka Rajyotsava

November 1

Diwali

November 13

Christmas (observed)

December 25

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.

Standard support coverage will resume on the next business day.

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.

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Comments
Expert

Is 'local time' EST/PST? Thanks!

Ace

@roisinkirby, I believe when they say local time they mean local to whatever region you are in.  

Contributor

good to know

Mentor

Local time? But we're on the Internet time 😉  

Khoros Support Hours & Observed Holidays

Hours of Operation

On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):

 

Region

Hours (Regional)

Hours (PST)

Americas

6 AM – 6 PM PST

6 AM – 6 PM PST

EMEA

7 AM – 6 PM GMT

11 PM - 10 AM PST

APAC

7 AM – 4 PM IST

5:30 PM – 2:30 AM PST

 

Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.

Observed Holidays for 2023

Americas

New Year’s Day (observed)

January 2

Martin Luther King Jr. Day

January 16

President’s Day

February 20

Spring Holiday

April 7

Memorial Day

May 29

Juneteenth (observed)

June 19

Independence Day

July 4

Labor Day

September 4

Thanksgiving Day

November 24

Day after Thanksgiving

November 25

Christmas Eve (observed)

December 22

Christmas Day (observed)

December 25

New Year's Eve (observed)

December 29

 

EMEA

New Year’s Day (observed)

January 2

Good Friday

April 7

Easter Monday Bank Holiday

April 10

Early May Bank Holiday

May 1

Coronation of King Charles

May 8

Spring Bank Holiday

June 29

Juneteenth (observed)

June 19

Summer Bank Holiday

August 28

Christmas Day (observed)

December 25

Boxing Day

December 26

 

APAC

Republic Day

January 26

Ugadi

March 22

Good Friday

April 7

May Day

May 1

Juneteenth (observed)

June 20

Barkid

June 29

Independence Day

August 15

Ganesh Chaturthi

September 19

Gandhi Jayanti

October 2

Vijaya Dashmi/Dussehra

October 24

Kanataka Rajyotsava

November 1

Diwali

November 13

Christmas (observed)

December 25

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.

Standard support coverage will resume on the next business day.

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.

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Last Reviewed:
02-01-2024 01:08 PM

Khoros Support Hours & Observed Holidays

Hours of Operation

On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):

 

Region

Hours (Regional)

Hours (PST)

Americas

6 AM – 6 PM PST

6 AM – 6 PM PST

EMEA

7 AM – 6 PM GMT

11 PM - 10 AM PST

APAC

7 AM – 4 PM IST

5:30 PM – 2:30 AM PST

 

Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.

Observed Holidays for 2023

Americas

New Year’s Day (observed)

January 2

Martin Luther King Jr. Day

January 16

President’s Day

February 20

Spring Holiday

April 7

Memorial Day

May 29

Juneteenth (observed)

June 19

Independence Day

July 4

Labor Day

September 4

Thanksgiving Day

November 24

Day after Thanksgiving

November 25

Christmas Eve (observed)

December 22

Christmas Day (observed)

December 25

New Year's Eve (observed)

December 29

 

EMEA

New Year’s Day (observed)

January 2

Good Friday

April 7

Easter Monday Bank Holiday

April 10

Early May Bank Holiday

May 1

Coronation of King Charles

May 8

Spring Bank Holiday

June 29

Juneteenth (observed)

June 19

Summer Bank Holiday

August 28

Christmas Day (observed)

December 25

Boxing Day

December 26

 

APAC

Republic Day

January 26

Ugadi

March 22

Good Friday

April 7

May Day

May 1

Juneteenth (observed)

June 20

Barkid

June 29

Independence Day

August 15

Ganesh Chaturthi

September 19

Gandhi Jayanti

October 2

Vijaya Dashmi/Dussehra

October 24

Kanataka Rajyotsava

November 1

Diwali

November 13

Christmas (observed)

December 25

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.

Standard support coverage will resume on the next business day.

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.

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Last update:
‎04-03-2023 11:14 AM
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