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Khoros Support Hours & Observed Holidays

Khoros Support Hours & Observed Holidays

Hours of Operation

On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):

 

Region

Hours (Regional)

Hours (PST)

Americas

6 AM – 6 PM PST

6 AM – 6 PM PST

EMEA

7 AM – 6 PM GMT

11 PM - 10 AM PST

APAC

7 AM – 4 PM IST

5:30 PM – 2:30 AM PST

 

Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.

Observed Holidays for 2021

Americas

New Year’s Day

January  1

Martin Luther King Jr. Day

January 18

President’s Day

February 15

Spring Holiday

April 2

Memorial Day

May 31

Juneteenth

June 18

Independence Day

July 5

Labor Day

September 6

Thanksgiving Day

November 25

Day after Thanksgiving

November 26

Christmas Eve (observed)

December 24

Christmas Day

December 27

New Year's Eve

December 31

 

EMEA

New Year’s Day

January 1

Good Friday

April 2

Easter Monday Bank Holiday

April 5

Early May Bank Holiday

May 3

Spring Bank Holiday

May 31

Juneteenth

June 18

Summer Bank Holiday

August 30

Christmas Day

December 27

Boxing Day

December 28

 

APAC

New Year’s Day

January 1

Makar Sankranti

January 14

Republic Day

January 26

Good Friday

April 2

Ugadi

April 13

Juneteenth

June 18

Bakrid

July 21

Ganesha Chaturthi

September 10

Dussehra

October 15

Kannada Rajyothsava

 

November 1

Diwali

November 4

Christmas

December 24

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.

Standard support coverage will resume on the next business day.

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.

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Comments
Occasional Advisor

Is 'local time' EST/PST? Thanks!

Occasional Advisor

@roisinkirby, I believe when they say local time they mean local to whatever region you are in.  

New Commentator

good to know

Occasional Contributor

Local time? But we're on the Internet time 😉  

Khoros Support Hours & Observed Holidays

Hours of Operation

On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):

 

Region

Hours (Regional)

Hours (PST)

Americas

6 AM – 6 PM PST

6 AM – 6 PM PST

EMEA

7 AM – 6 PM GMT

11 PM - 10 AM PST

APAC

7 AM – 4 PM IST

5:30 PM – 2:30 AM PST

 

Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.

Observed Holidays for 2021

Americas

New Year’s Day

January  1

Martin Luther King Jr. Day

January 18

President’s Day

February 15

Spring Holiday

April 2

Memorial Day

May 31

Juneteenth

June 18

Independence Day

July 5

Labor Day

September 6

Thanksgiving Day

November 25

Day after Thanksgiving

November 26

Christmas Eve (observed)

December 24

Christmas Day

December 27

New Year's Eve

December 31

 

EMEA

New Year’s Day

January 1

Good Friday

April 2

Easter Monday Bank Holiday

April 5

Early May Bank Holiday

May 3

Spring Bank Holiday

May 31

Juneteenth

June 18

Summer Bank Holiday

August 30

Christmas Day

December 27

Boxing Day

December 28

 

APAC

New Year’s Day

January 1

Makar Sankranti

January 14

Republic Day

January 26

Good Friday

April 2

Ugadi

April 13

Juneteenth

June 18

Bakrid

July 21

Ganesha Chaturthi

September 10

Dussehra

October 15

Kannada Rajyothsava

 

November 1

Diwali

November 4

Christmas

December 24

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.

Standard support coverage will resume on the next business day.

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.

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Last Reviewed:
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Khoros Support Hours & Observed Holidays

Hours of Operation

On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):

 

Region

Hours (Regional)

Hours (PST)

Americas

6 AM – 6 PM PST

6 AM – 6 PM PST

EMEA

7 AM – 6 PM GMT

11 PM - 10 AM PST

APAC

7 AM – 4 PM IST

5:30 PM – 2:30 AM PST

 

Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.

Observed Holidays for 2021

Americas

New Year’s Day

January  1

Martin Luther King Jr. Day

January 18

President’s Day

February 15

Spring Holiday

April 2

Memorial Day

May 31

Juneteenth

June 18

Independence Day

July 5

Labor Day

September 6

Thanksgiving Day

November 25

Day after Thanksgiving

November 26

Christmas Eve (observed)

December 24

Christmas Day

December 27

New Year's Eve

December 31

 

EMEA

New Year’s Day

January 1

Good Friday

April 2

Easter Monday Bank Holiday

April 5

Early May Bank Holiday

May 3

Spring Bank Holiday

May 31

Juneteenth

June 18

Summer Bank Holiday

August 30

Christmas Day

December 27

Boxing Day

December 28

 

APAC

New Year’s Day

January 1

Makar Sankranti

January 14

Republic Day

January 26

Good Friday

April 2

Ugadi

April 13

Juneteenth

June 18

Bakrid

July 21

Ganesha Chaturthi

September 10

Dussehra

October 15

Kannada Rajyothsava

 

November 1

Diwali

November 4

Christmas

December 24

 

Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.

Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.

Standard support coverage will resume on the next business day.

Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.

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Last update:
‎07-16-2021 11:28 AM
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