Hours of Operation
On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday):
|
Region
|
Hours (Regional)
|
Hours (PST)
|
|
Americas
|
6 AM – 6 PM PST
|
6 AM – 6 PM PST
|
|
EMEA
|
7 AM – 6 PM GMT
|
11 PM - 10 AM PST
|
|
APAC
|
7 AM – 4 PM IST
|
5:30 PM – 2:30 AM PST
|
Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only.
Observed Holidays for 2023
Americas
|
New Year’s Day (observed)
|
January 2
|
|
Martin Luther King Jr. Day
|
January 16
|
|
President’s Day
|
February 20
|
|
Spring Holiday
|
April 7
|
|
Memorial Day
|
May 29
|
|
Juneteenth (observed)
|
June 19
|
|
Independence Day
|
July 4
|
|
Labor Day
|
September 4
|
|
Thanksgiving Day
|
November 24
|
|
Day after Thanksgiving
|
November 25
|
|
Christmas Eve (observed)
|
December 22
|
|
Christmas Day (observed)
|
December 25
|
|
New Year's Eve (observed)
|
December 29
|
EMEA
|
New Year’s Day (observed)
|
January 2
|
|
Good Friday
|
April 7
|
|
Easter Monday Bank Holiday
|
April 10
|
|
Early May Bank Holiday
|
May 1
|
|
Coronation of King Charles
|
May 8
|
|
Spring Bank Holiday
|
June 29
|
|
Juneteenth (observed)
|
June 19
|
|
Summer Bank Holiday
|
August 28
|
|
Christmas Day (observed)
|
December 25
|
|
Boxing Day
|
December 26
|
APAC
|
Republic Day
|
January 26
|
| Ugadi |
March 22
|
|
Good Friday
|
April 7
|
|
May Day
|
May 1
|
|
Juneteenth (observed)
|
June 20
|
|
Barkid
|
June 29
|
|
Independence Day
|
August 15
|
|
Ganesh Chaturthi
|
September 19
|
|
Gandhi Jayanti
|
October 2
|
|
|
October 24
|
|
|
November 1
|
| Diwali |
November 13
|
|
Christmas (observed)
|
December 25
|
Take special note to the holidays based on your location, as they may differ from public holidays in your specific country.
Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year.
Standard support coverage will resume on the next business day.
Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.
