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Users not receiving Atlas emails

Users not receiving Atlas emails

Some Atlas users are reporting not receiving verification or notification emails from Atlas. 

We are actively working to resolve this issue and will post here when it has been resolved. 

In the meantime, if you registered for Atlas and did not receive the verification email please email us at communityhelp@khoros.com so we can verify your email manually. For more information on how to register for Atlas, check out this tutorial

We apologize for this inconvenience and appreciate your patience as we work to resolve it. 

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Commentator

Hi, we are also experiencing problems with some users not receiving notification emails in Khoros. 

They users are verified users and their notification settings seem to be in order. 

Do you have an estimate for when this issue might be resolved?

Br, Maria / Visma Community

Valued Contributor

Do we have an update on the fix as we are receiving many reports from our members not receiving notifications?

Community Manager

Hi @jamiemccardle and @MariaWesterback, we are going to tweak the email address soon and hopes that will resolve the notification issue. We'll post an update with more details when we have changed the email domain in Atlas Insights Blog as well as in Support Information. Again, we apologize for this inconvenience and hope this fixes the issue.

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Last update:
‎01-07-2020 11:43 AM
Updated by:
 

Users not receiving Atlas emails

Some Atlas users are reporting not receiving verification or notification emails from Atlas. 

We are actively working to resolve this issue and will post here when it has been resolved. 

In the meantime, if you registered for Atlas and did not receive the verification email please email us at communityhelp@khoros.com so we can verify your email manually. For more information on how to register for Atlas, check out this tutorial

We apologize for this inconvenience and appreciate your patience as we work to resolve it. 

Labels (1)

Users not receiving Atlas emails

Some Atlas users are reporting not receiving verification or notification emails from Atlas. 

We are actively working to resolve this issue and will post here when it has been resolved. 

In the meantime, if you registered for Atlas and did not receive the verification email please email us at communityhelp@khoros.com so we can verify your email manually. For more information on how to register for Atlas, check out this tutorial

We apologize for this inconvenience and appreciate your patience as we work to resolve it. 

Labels (1)
Contributors