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What information should I provide if I am having performance issues?

What information should I provide if I am having performance issues?

Question

What information should I provide to Support if I am having performance issues?

Answer

When diagnosing performance issues, it is extremely helpful to have the following information:

  • Product. Which product(s) are you having issues with?
  • Define slow. What do you mean by 'slow'? e.g. How many seconds/minutes did it take to load a page?
  • Narrow the scope. Is the slowness specific to any set of browsers/users?  Is it everyone at a particular location? Everyone at the company?
  • Specify details. What is loading slow? (header, footer, images, boards, messages, signatures, avatars, javascript, etc)
    • Any particular URLs loading slow?
    • What region do you live in?
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Revision #:
13 of 13
Last update:
‎12-26-2018 04:57 PM
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