Question
What information should I provide to Support if I am having performance issues?
Answer
When diagnosing performance issues, it is extremely helpful to have the following information:
- Product. Which product(s) are you having issues with?
- Define slow. What do you mean by 'slow'? e.g. How many seconds/minutes did it take to load a page?
- Narrow the scope. Is the slowness specific to any set of browsers/users? Is it everyone at a particular location? Everyone at the company?
- Specify details. What is loading slow? (header, footer, images, boards, messages, signatures, avatars, javascript, etc)
- Any particular URLs loading slow?
- What region do you live in?
