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Overview of Khoros Flow Messaging Channels (triggers and replies)

Overview of Khoros Flow Messaging Channels (triggers and replies)

Flows can contain multiple triggers and replies. However not every different trigger and
the reply is supported with each connected channel.

The following table shares an overview of each supported trigger and reply of the most popular messaging channels.

Trigger Web widget Facebook Messenger WhatsApp RBM Telegram SMS Twitter
Text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Any text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Event ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Unknown ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Image ✔️ ✔️ ✔️ ✔️ ✔️   ✔️ ✔️
File ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Video ✔️ ✔️ ✔️ ✔️ ✔️   ✔️ ✔️
Audio   ✔️ ✔️ ✔️ ✔️   ✔️ ✔️
Location ✔️ ✔️ ✔️   ✔️   ✔️ ✔️
Timer ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️

 

Generic replies Web widget Facebook Messenger WhatsApp RBM Telegram SMS Twitter
Text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Emojis ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Animated gifs ✔️ ✔️           ✔️
Event ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Action ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Image ✔️ ✔️ ✔️ ✔️ ✔️   ✔️ ✔️
File ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Video ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Audio ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Location ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Card ✔️ ✔️   ✔️ ✔️     ✔️
Carousel ✔️ ✔️   ✔️ ✔️     ✔️
List ✔️     ✔️ ✔️     ✔️
Buttons ✔️ ✔️   ✔️ ✔️     ✔️
Quick replies ✔️ ✔️   ✔️ ✔️     ✔️
Reset ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Tags ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Handover ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Resolve ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
 
 
Specific messages Web widget Facebook Messenger WhatsApp RBM Telegram SMS Twitter
OTNR   ✔️           ✔️
List Picker               ✔️
Time Picker               ✔️
RichLinks               ✔️
Apple Pay               ✔️
Templated message
    ✔️          

Overview of Khoros Flow Messaging Channels (triggers and replies)

Flows can contain multiple triggers and replies. However not every different trigger and
the reply is supported with each connected channel.

The following table shares an overview of each supported trigger and reply of the most popular messaging channels.

Trigger Web widget Facebook Messenger WhatsApp RBM Telegram SMS Twitter
Text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Any text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Event ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Unknown ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Image ✔️ ✔️ ✔️ ✔️ ✔️   ✔️ ✔️
File ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Video ✔️ ✔️ ✔️ ✔️ ✔️   ✔️ ✔️
Audio   ✔️ ✔️ ✔️ ✔️   ✔️ ✔️
Location ✔️ ✔️ ✔️   ✔️   ✔️ ✔️
Timer ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️

 

Generic replies Web widget Facebook Messenger WhatsApp RBM Telegram SMS Twitter
Text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Emojis ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Animated gifs ✔️ ✔️           ✔️
Event ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Action ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Image ✔️ ✔️ ✔️ ✔️ ✔️   ✔️ ✔️
File ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Video ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Audio ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Location ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Card ✔️ ✔️   ✔️ ✔️     ✔️
Carousel ✔️ ✔️   ✔️ ✔️     ✔️
List ✔️     ✔️ ✔️     ✔️
Buttons ✔️ ✔️   ✔️ ✔️     ✔️
Quick replies ✔️ ✔️   ✔️ ✔️     ✔️
Reset ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Tags ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Handover ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Resolve ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
 
 
Specific messages Web widget Facebook Messenger WhatsApp RBM Telegram SMS Twitter
OTNR   ✔️           ✔️
List Picker               ✔️
Time Picker               ✔️
RichLinks               ✔️
Apple Pay               ✔️
Templated message
    ✔️          
Last Reviewed:
03-05-2022 08:14 PM

Overview of Khoros Flow Messaging Channels (triggers and replies)

Flows can contain multiple triggers and replies. However not every different trigger and
the reply is supported with each connected channel.

The following table shares an overview of each supported trigger and reply of the most popular messaging channels.

Trigger Web widget Facebook Messenger WhatsApp RBM Telegram SMS Twitter
Text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Any text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Event ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Unknown ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Image ✔️ ✔️ ✔️ ✔️ ✔️   ✔️ ✔️
File ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Video ✔️ ✔️ ✔️ ✔️ ✔️   ✔️ ✔️
Audio   ✔️ ✔️ ✔️ ✔️   ✔️ ✔️
Location ✔️ ✔️ ✔️   ✔️   ✔️ ✔️
Timer ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️

 

Generic replies Web widget Facebook Messenger WhatsApp RBM Telegram SMS Twitter
Text ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Emojis ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️
Animated gifs ✔️ ✔️           ✔️
Event ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Action ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Image ✔️ ✔️ ✔️ ✔️ ✔️   ✔️ ✔️
File ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Video ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Audio ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Location ✔️ ✔️ ✔️ ✔️ ✔️     ✔️
Card ✔️ ✔️   ✔️ ✔️     ✔️
Carousel ✔️ ✔️   ✔️ ✔️     ✔️
List ✔️     ✔️ ✔️     ✔️
Buttons ✔️ ✔️   ✔️ ✔️     ✔️
Quick replies ✔️ ✔️   ✔️ ✔️     ✔️
Reset ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Tags ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Handover ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
Resolve ✔️ ✔️ ✔️ ✔️ ✔️ ✔️ ✔️  
 
 
Specific messages Web widget Facebook Messenger WhatsApp RBM Telegram SMS Twitter
OTNR   ✔️           ✔️
List Picker               ✔️
Time Picker               ✔️
RichLinks               ✔️
Apple Pay               ✔️
Templated message
    ✔️          
Version history
Last update:
‎05-26-2021 11:44 AM
Updated by:
Contributors