cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Reply Actions: Handover

Reply Actions: Handover

Indicate a conversation is in need of human assistance. Optionally you can specify the bot should cease to reply to a user while in handover state.

Integrations

Builtin integrations like Khoros and Front require the handover action to let agents within those systems pick up conversations.

Hand back

Handing back a conversation to the bot is done within a customer service solution or the Flow Chat app.

Reply Actions: Handover

Indicate a conversation is in need of human assistance. Optionally you can specify the bot should cease to reply to a user while in handover state.

Integrations

Builtin integrations like Khoros and Front require the handover action to let agents within those systems pick up conversations.

Hand back

Handing back a conversation to the bot is done within a customer service solution or the Flow Chat app.

Reply Actions: Handover

Indicate a conversation is in need of human assistance. Optionally you can specify the bot should cease to reply to a user while in handover state.

Integrations

Builtin integrations like Khoros and Front require the handover action to let agents within those systems pick up conversations.

Hand back

Handing back a conversation to the bot is done within a customer service solution or the Flow Chat app.

Version history
Last update:
‎06-16-2021 01:14 PM
Updated by:
Contributors