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Triggers & Replies

Learn about Flow triggers and replies
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Resolve your conversations automatically without having to archive them manually. The resolve action works like the   handover   but instead of moving a conversation into a handover state, it resolves it. Conversation can be resolved with: Reason   (fixed): bot, agent Resolution   (free text): ‘ABC’, ‘spam’ etc   Note: Both the reason and resolution can be used for analytics purposes. Automatic resolves Instead of adding a resolve action inside a flow, you can also resolve all conversations that are older than a certain date or remove all data that was last updated before a certain date. Note: To enable this feature within your project settings you'll have to upgrade to an enterprise plan. You can read more about automatic resolves   here.
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by Khoros Staff Khoros Staff Jun 16, 2021
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Indicate a conversation is in need of human assistance. Optionally you can specify the bot should cease to reply to a user while in handover state. Integrations Builtin integrations like   Khoros   and   Front   require the handover action to let agents within those systems pick up conversations. Hand back Handing back a conversation to the bot is done within a customer service solution or the Flow Chat app.
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by Khoros Staff Khoros Staff Jun 16, 2021
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