Apply tags or remove them within a flow. Tags can be used to measure flow conversion or building up segments of contacts.
Tags are also supported by conditions.
You can add new tags and specify both a name and a value.
It's also possible to remove one or multiple tags within a flow.
Resetting a flow will drop any conversational context and parameters.
Reset all flows, parameters, and context. Basically, clear the memory or your bot.
Unexpected behaviour: Resetting all context at the wrong place will prevent the AI engine to find matches. Make sure to use it wisely
Only reset the parameters of your bot. All the collected values will be reset. The context, however, will be remembered as the conversation flow.
This will reset only specific parameters within your flow. Use this for example when you want to replace parameters with new values.
Resolve your conversations automatically without having to archive them manually. The resolve action works like the handover but instead of moving a conversation into a handover state, it resolves it.
Conversation can be resolved with:
Reason (fixed): bot, agent
Resolution (free text): ‘ABC’, ‘spam’ etc
Note: Both the reason and resolution can be used for analytics purposes.
Instead of adding a resolve action inside a flow, you can also resolve all conversations that are older than a certain date or remove all data that was last updated before a certain date.
Note: To enable this feature within your project settings you'll have to upgrade to an enterprise plan.
You can read more about automatic resolves here.
Indicate a conversation is in need of human assistance. Optionally you can specify the bot should cease to reply to a user while in handover state.
Builtin integrations like Khoros and Front require the handover action to let agents within those systems pick up conversations.
Handing back a conversation to the bot is done within a customer service solution or the Flow Chat app.