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Triggers & Replies

Learn about Flow triggers and replies
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Execute an action, like   Cloud Code   or   calling a webhook .     Read more on reply using actions: Tag Reset Resolve Handover 
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by Khoros Staff Khoros Staff Jun 16, 2021
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Apply tags or remove them within a flow. Tags can be used to measure flow conversion or building up segments of contacts. Tags are also supported by conditions. Adding tag You can add new tags and specify both a name and a value. Removing tags It's also possible to remove one or multiple tags within a flow.
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by Khoros Staff Khoros Staff Jun 16, 2021
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Resetting a flow will drop any conversational context and parameters. Everything Reset all flows, parameters, and context. Basically, clear the memory or your bot. Unexpected behaviour: Resetting all context at the wrong place will prevent the AI engine to find matches. Make sure to use it wisely All parameters Only reset the parameters of your bot. All the collected values will be reset. The context, however, will be remembered as the conversation flow. Specific parameters This will reset only specific parameters within your flow. Use this for example when you want to replace parameters with new values.
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by Khoros Staff Khoros Staff Jun 16, 2021
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Resolve your conversations automatically without having to archive them manually. The resolve action works like the   handover   but instead of moving a conversation into a handover state, it resolves it. Conversation can be resolved with: Reason   (fixed): bot, agent Resolution   (free text): ‘ABC’, ‘spam’ etc   Note: Both the reason and resolution can be used for analytics purposes. Automatic resolves Instead of adding a resolve action inside a flow, you can also resolve all conversations that are older than a certain date or remove all data that was last updated before a certain date. Note: To enable this feature within your project settings you'll have to upgrade to an enterprise plan. You can read more about automatic resolves   here.
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by Khoros Staff Khoros Staff Jun 16, 2021
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Indicate a conversation is in need of human assistance. Optionally you can specify the bot should cease to reply to a user while in handover state. Integrations Builtin integrations like   Khoros   and   Front   require the handover action to let agents within those systems pick up conversations. Hand back Handing back a conversation to the bot is done within a customer service solution or the Flow Chat app.
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by Khoros Staff Khoros Staff Jun 16, 2021
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36