We have had a vibrant collection of forums and discussion boards for years. Recently, we added a private forum for employees only to handle some technical support. The problem is all of our employees use an alias when speaking to the public. Now, they have no way to @mention another employee in the private forum without knowing this alias. Does anyone have any suggestions on ways to approach this? If we were to add alias names "first.last", could we use some sort of email redirect to have @mentions email the employees while allowing their alias to remain intact?
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