About carclar

carclar · ‎03-07-2022

Hi @Toby - Can you help me understand this process? We have a user with e-mail "EmailA@gmail.com" already a member in our community with many approved posts. They need to change the e-mail they use in our community because they have been hired to our team. We are trying to have an account with "EmailB@gmail.com" exist while ALSO holding the previous posts created under the EmailA account. Is this possible with the steps you provided? I followed what I believed where your steps in our development site and now have two accounts attached to EmailA, while we want them instead to both (or at least the first one with posts) to have EmailB. Thank you!

carclar · ‎05-19-2021

Hi @MattYap - Thank you for this update. We will look into it further with our specific instance.

carclar · ‎05-18-2021

Hi @MattYap - On what page should I add that URL addition? Above you mentioned clicking 'Not the Solution' on the response that is checked. That is not an available option for me (with Admin permissions) in the posts drop down, nor in the threads. How can I solve this to be able to remove accepted solutions? Thanks

carclar · ‎05-10-2021

Hi - Thanks for getting back to me, but that does not work for us. Within the metadata filter, the only option is "liked". I imagine this is because we have removed accepted solutions from being an active option within our community. Is there any way to remove the marks of all of the accepted solutions? Or another way to filter them so we can do it one by one? Thank you.

carclar · ‎05-04-2021

Hello - We have removed the ability for users to select certain responses as solutions, but the existing selections still show in our community. I am looking for some help on removing the accepted solution mark on those responses. 1. Is there a way to sort/filter all of the posts in our community that have accepted solutions? 2. How do we remove a response from being an accepted solution from a thread? Thanks!

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Re: Updating a community member's email

Re: Best way to remove responses from being accepted solutions?

Re: Best way to remove responses from being accepted solutions?

Re: Best way to remove responses from being accepted solutions?

Best way to remove responses from being accepted solutions?