Smartbear is looking for a new Community & Education Manager to join their team!  The position is Remote, or based in Coconut Creek, FL.   Community Duties  Moderate community posts and responses  Generate content for hosted events, contests, promotions, and technical guides Work with internal and external stakeholders to generate viable solutions to open queries Monitor other online sources for changes in trends and customer satisfaction Analyze search results to identify content gaps Evaluate user feedback and usage metrics to determine potential community enhancements Assist in the writing of monthly community news Education Duties  Provide support to the licensing team to manage users who need access to on-demand courses, live courses, and certification exams Assist in the generation of training materials and courses to be posted on the SmartBear Academy Manage the day-to-day requests and operations in the LMS Add, update, and remove videos from our video hosting service Qualifications 2+ years of experience work in community management, social media, or other related field Solid understanding of organic and paid social media Proficient in Microsoft Office, with emphasis on Excel and PowerPoint Excellent written and verbal communication skills  Basic knowledge of marketing automation, campaign management systems, or related tools. Working knowledge of gamification principles Nice to haves:  Background working with Khoros Community Platform  Experience using a Content Management System such as WordPress or Drupal Experience with the Adobe Creative Suite Familiarity with copywriting and content development   Posting this on behalf of @dclark-sb    ... View more