Hi All,  I'm pulling a report from Khoros on Team Performance, but I'm unclear what the below definitions mean in the report. Can somebody clarify what the difference is between these:  Out-of-Focus Active Time (min)? Out-of-Focus Inactive Time (min)? Out-of-Focus Idle Time (min)? Out-of-Focus Non-Agent Time (min)? Out-of-Focus Unavailable Time (min)? Total Out-of-Focus App Time (min)?   In-Focus Inactive Time (min)? In-Focus Idle Time (min)? Total In-Focus App Time (min)? In-Focus Unavailable Time (min)? what do they all mean and what is it measuring the agent against? ... View more