Being a Community Manager of a large membership organization with a diverse audience and aggressive business needs, the best advice I would give to a new community manager is root yourself in the metrics of your community. This will help you get a birdseye view of the issues and opportunities. At times it’s going to feel like you’re drinking from a firehose and that’s okay. Get comfortable with being uncomfortable. Work to establish your reputation in the community first so you can become their number one advocate. What pleases one will not please another. Recognize priceless feedback, which might not always be easy to here. Trust that members are donating their time when they give the gift of feedback. Don’t get me wrong, there will be trolls at times but that’s when you enforce the rules creating a safe and welcome space. Be as transparent as possible so when you’re giving a difficult answer members will understand where you’re coming from. Tailor your responses to the audience. After all, we’re human and not robots behind these usernames.
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