I'm actively exploring adding a chatbot to our community as part of a wider digital service rollout. Has anyone actually integrated a chatbot i.e. Nuance, 24/7, IBM Watson with Lithium? Can anyone point me in the right direction to have this conversation with Lithium direct, or should I just contact my local rep? My goals are to increase deflection into self-service for the suitable queries, improve our customer effort score and improve the quality of conversation in the Community with many simplex queries being directed off to pre-existing solutions or answers elsewhere in our digital service. Does this ring true or would anyone add more to these very high-level KPIs? Cheers
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