About VF_MikeHales

VF_MikeHales · ‎02-14-2019

Very excited by this, have built chatbot on IBM Watson and looking to integrate as concierge host and ideally supplement search etc

VF_MikeHales · ‎10-30-2018

@MrB77 Thanks for that. We've moved onto IBM Watson as the Chatbot solution and now exploring how to use that chatbot as a concierge into Lithium Community - possibly through integrating/replacing the search with a Watson Cognitive Search that feeds back self-serve content incl solutions, otherwise ushers folks to create a new post as required. Will probably impact the volume of posts (down) but improve CX (up)! That's the plan anyhow!

VF_MikeHales · ‎10-30-2018

Thanks Kate, that sounds very workable - might try that but with Access into another dashboard too. Cheers m

VF_MikeHales · ‎03-19-2018

Am going to start work on this very thing in the next few weeks. Will report back on progress/blockers etc. Cheers m

VF_MikeHales · ‎03-19-2018

Hoping to reach out and get some information on how (if) I can download archived topics and posts, as well as user data so that I can start to analyse and mine historical posts for trends, language etc etc. Looking to use the data to iteratively improve our call centre processes etc - yes we will be doing the same with call data but keen to contrast with self-service/digital data. Many thanks Mike

Re: Using Chatbot / AI in communities

Re: Using Chatbot / AI in communities

Re: Downloading data from Lithium platform

Re: Using Chatbot / AI in communities

Downloading data from Lithium platform