The Facebook number seems way low, I thought they had over 100 million users. ... View more

It will be interesting to see how well the CHI can be applied to smaller communities such as ours. ... View more

As far as I can tell, we have not yet achieved ROI ... but currently it is very hard to measure.  The upcoming Community Health Index as well as the planned ROI tools are greatly anticipated.  One challenge we have is that our Community is not integrated with our CRM, so we cannot with definition identify case deflection.  Anyways, it is good to see that your are continuing to grow the product.  ... View more

The updated User Preferences area should be helpful, the current one is a bit overwhelming. ... View more