Hello! I'm hoping to find a couple of people who are using Lithium Ideation successfully with customers. Currently, we're using Ideation to collect customer feedback. We've used a third party to create a widget in product to collect feedback and drop it into the forums as customers are working in their account. It does it's job but as always, there is room for improvement.   In 2015 I'm looking to get both the widget and ideation boards redesigned. I'm less worried about the board as I know my options but I'm struggling to find examples of something like this within a product. Does your business collect feedback right from customers? What is the workflow like for them? What "terminology" or design aspects have you found successful? Do you have an automatic window popup or a floating button on the side of the webpage?   While you are at it, do you have any suggestions for improving a feedback forum using Lithium? We're a large software company and at the max were seeing about 125 ideas a day. We've decreased some which is why we're looking to re-design now.   Ideas, advice, and links are appreciated!      ... View more