Skoogle

Joined 12 years ago

In my current role at Foxtel, I am responsible for the operational strategy, direction & execution of our Digital Customer Contact channels across Foxtel. Digital Customer Contact includes Social Media, Foxtel Community, Live Chat & Email servicing. I have had over 8 year’s experience in defining & execution of Social Media/Digital Strategy spanning across Operations, Brand/Media, Marketing, and Recruitment. I also have extensive experience in operationalising digital strategies & creating frameworks & governance to support these activities. I’ve also delivered an insight channel from Social Media/Digital activities that drive operational deep dives & assists in identification & generation of process improvement & marketing and product campaign development. I defined & introduced a framework & governance across GE Capital Australia & New Zealand businesses to activate & enable social media presence & engagement. I also enabled the internal social media strategy for engagement and education of our employee base, to empower idea generation, collaboration & execution. I have solid experience in Project Management and leading a team of professionals to deliver larger scale projects. I have strong Change Management skills and equally strong communications skills. I also have expertise in web & mobile strategy & technology delivery.