About Sorcha

Sorcha

Hi @irach15 , In the instance we run it's not possible, as we have it linked to another system using single sign on. I'm almost sure that it was possible to do it (logged in as an admin) while editing the personal settings within the user's profile settings. Would be worth having a look there. I wish I was able to have a look at our old set up to be able to say for definite. If not, then the other option as a workaround would be to get them to go down the "forgotten password" reset route S

Sorcha · ‎11-08-2019

Thanks @Wendy_S 🙂 Unfortunately I can't go into why we need to, but the idea is to be able to show a conversation with staff from start to finish in chronological order. I managed to get a workaround for it using the search function within PMs and then opening them all in the correct order. Time consuming, but it worked!

Sorcha · ‎11-06-2019

Hi everyone, Is there an easy way to export PMs? Or would this need to be done manually by copying message by message and then piecing them together to form the convo. I'm looking to pull down all messages in a PM conversation and have them show in the chronological order as the full convo. Cheers S

Sorcha · ‎11-04-2019

Heya, Just a thought, you could use a generic username to set the accounts up with and then once the account is created, change the username. This normally generates a password reset email to the users email address. S

Sorcha · ‎10-04-2019

Brill, thanks @kgroneman , that sounds like it could be pretty useful to have for instances like this. I'll look into it

Re: Force reset Community users' password

Re: Exporting PMs

Exporting PMs

Re: Force reset Community users' password

Re: Bulk moves, is there a quicker way?