Hi @HSCommunity ,    The way @StanGromer has shown below is how I set it to 200 🙂   ... View more

Hi @irach15 ,   In the instance we run it's not possible, as we have it linked to another system using single sign on. I'm almost sure that it was possible to do it (logged in as an admin) while editing the personal settings within the user's profile settings.  Would be worth having a look there. I wish I was able to have a look at our old set up to be able to say for definite.  If not, then the other option as a workaround would be to get them to go down the "forgotten password" reset route S ... View more

Thanks @Wendy_S  🙂 Unfortunately I can't go into why we need to, but the idea is to be able to show a conversation with staff from start to finish in chronological order. I managed to get a workaround for it using the search function within PMs and then opening them all in the correct order.  Time consuming, but it worked!   ... View more