Thanks for the information. We managed to get on the early trial and everything is working well so pleased to hear the rollout is on the horizon.
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Hi I'm exploring the possibility of pulling Linkedin posts into care however, the add buttons on source integrations do not give me Linkedin as one of the options. Any ideas?
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Hi I know that this has been raised before but is it possible to pull in Instagram Direct Messages? We post publicly but there are times when we need to customers to contact us privately. Seems a little crazy if we can't??
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Hi originally this was set up with Twitter but they no longer support it. However, we do have a set of templates that we set up with help from our account manager. These are based on the most popular questions that we need to ask our customers. Hope this helps
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