This is an excellent service. Telstra crowd support allows us as customers to, inconjunction with Telstras own experts, assist fellow customers with a wide range of technical problems they may face over a wide range of communication devices, and services. I know from personal messages that I have received from those seeking help, that the small contributions that i and other regular customer/contributers make are appreciated. It's a credit to Telstra that they are leaders with this internet concept.
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