It’s with great pride that we announce that Lithium was named an Elite Winner on the 2016 CRM Watchlist. Each year, Paul Greenberg of ZDNet scores hundreds of submissions to determine which companies are impacting the market. He considers strategies, products, and markets, and we’re told this year that scoring was“brutal.”   So brutal that only three companies achieved elite status, and Lithium was in that number. For better context on the importance of the status, ZDNet defines elite status as companies that have “reached a score level that was astronomically difficult to reach.” We know our level was based on the products, services and innovations we create for our customers.   Everyday, my colleagues and I are committed to delivering our best to ensure Lithium remains the gold standard for our customers, and ultimately for their customers. However, being named a CRM Watchlist elite status winner is a shining achievement that we cherish. It’s a wonderful way to celebrate all the hard work that happens around our offices.   We hope you’re celebrating, too. Celebrating that you have a team dedicated to bringing you elite products, services and innovation. Cheers to us all!!!  ... View more

I  know those of us already on Team Lithium say that our company has a great culture, and is an engaging place to work, but it always carries more weight when someone else says that about your organization. Just recently, Forbes.com’s “The Future of Work Show ” highlighted why Lithium really is such an awesome place to work. Check out the show, it includes a full length tour of the San Francisco office, hosted by Lithium co-founder Kirk Yokomizo (@KirkY), and an in-depth interview with Rob Tarkoff (@RobT), where he shares his thoughts on what makes a successful workplace and how his kids help him remain flexible in an ever-changing work environment. Let us know your favorite part!   Watch the video here     ... View more

We’re super excited to share that Gartner Inc., a leading technology research firm, has named us a top choice among social customer service vendors – and highlighted that we are one of the only providers who offers both community and social customer service platforms. It’s nice to receive such recognition, but what does it mean?   You can be assured that Lithium offers deeper value across your enterprise by developing and supporting both platforms, especially with our Total Community approach that weaves community and social customer service together.   The praise came from Gartner’s recently released Market Guide for Social Customer Service Applications report.   According to Gartner, 23% of their clients who asked about social media for CRM are focusing on social customer service, up 8% since last year. We believe social customer service needs to evolve into an integral, seamless customer service experience and our platforms can help you do just that. Lithium Social Web (LSW) works with your community and social networks to pull in feeds from multiple sources giving you a complete picture of trending conversations, and pulls all of a customer’s conversations with your company into a single record, making it much easier to provide a consistent customer support experience. In addition, Gartner also cited our LSW Experts feature, which allows you to pull in internal subject matter experts from across your organization to respond to customer questions so your agents can provide faster, more accurate information right from the knowledge source.   There are many vendors out there. We’re proud to stand out with a compelling, unique vision and products and solutions proven to deliver business results for you.   If you’d like to learn more about LSW, LSW Experts or other features that can make your customer experience outstanding, contact us.   ... View more