Hi Everyone, I came across a access setting when editing one of my roles which is " Can mark message as "From Expert"" for when the post enters LSW. My question is, can this be automatically applied to posts based on a role or rank? And what does it achieve in LSW? My reason for the question is we're toying with the idea of giving posts that have been responded to from our super users lower priority in LSW then posts that haven't. The logic behind it being that we believe the super users will have assisted so we should get to the customers who haven't been helped first. If this functionality adds some sort of tag in LSW that can use in my priority filter I could do exactly what I want except I'd also need the tag to auto apply to posts based on a users assigned role (in this case, super user)
... View more
