About jmuzzana

jmuzzana · ‎08-12-2019

Hi there, We are in process of reevaluating our survey strategy and wanted to see what others are doing. We are not using Value Analytics today, but have a separate survey tool where we are popping a survey after 60 seconds on a Community page. I'm interested to hear how others are surveying. We ran a pilot with a less intrusive survey intercept, but it actually did not get as good of results. We heard from our partner that persistent feedback buttons typically garner more negative responses. However, we would like to survey users that post a question in our community differently than the users who are just browsing and see our pop up survey. Does anyone send an email survey to customers that have posted a question or survey these engaged users differently? If so, how do you survey users that are posting in your community? Thanks for any input!

jmuzzana · ‎07-25-2019

Thanks so much @TariqGrazitti! I was hoping I was missing something here, but thanks for the confirmation. It does seem that this basic feature is missing, unfortunately. Thank you for the workaround suggestion! That had not occurred to me. We will evaluate this approach.

jmuzzana · ‎07-24-2019

Ditto what @Wendy_S said!

jmuzzana · ‎07-24-2019

Hi, We are piloting the use of required pre-defined labels to gather learnings before expanding across our entire community. However, we are seeing some impacts and challenges with moderation activities, specifically when we need to move a topic to the correct board: If a post was incorrectly posted in the pilot board a user was forced to choose one of the pre-defined labels You cannot move a post to the correct board and then edit/remove the label as the new destination board does not have required pre-defined labels You also cannot remove the label before moving to the correct destination board as you would edit the post within the original board to remove the label. However, this board does not allow you to repost without having a label assigned It seems that there has to be a way to move a topic to the correct board and remove the label. Are we missing something here? Thanks!

jmuzzana · ‎04-08-2019

I agree with others that there a lot of variations that can define your strategy and structure; e.g. size of company, volume of deliverables, size of content inventory, size of team, etc. As @Wendy_S mentioned, at HP, the Knowledge Management team is separate from the Communities team. I previously worked in the Knowledge Management team before coming over to Communities. For content creation, there are a variety of roles: Quality Lead / portfolio manager -- this person manages the overall content inventory, defines quality improvement projects, defines content plans for new products, etc. Developmental Editor - this is the lead editor that works with all of the technical writers. The editor provides guidance on styles & standards and is the last person to review content in the workflow Technical Writers - creates content These roles are then focused on specific product segments. Do you have specific questions on knowledge base software?

Survey Best Practices - how are you surveying?

Re: Required Pre-Defined Labels - how to move topics and delete label?

Re: Grazitti relationship? Looking for customers to network with

Required Pre-Defined Labels - how to move topics and delete label?

Re: Anyone have insight on Knowledge Management