DATA LOCATION & SUBPROCESSOR GUIDE
Khoros uses subprocessors in its applications to help it perform certain services. Suprocessors are third-party entities with whom Khoros contracts to perform these services and who may process customers’ personal data. Khoros contractually requires its subprocessors to comply with security and data privacy standards that are at least as protective as those the Khoros commits to its customers.
Specifically, as concerning European Union data privacy regulatory compliance, Khoros complies with the EC Standard Contractual Clauses and requires that those subprocessors that have access to Customer personal data also comply.
What has changed since our last version: We added Flow.ai, Urban Airship, Firebase and AWS Australia; and we changed the format of this Guide.
INTEGRATED SUBPROCESSORS
Subprocessor
Purpose
Location
Khoros Application
Marketing
Care
Community
JX
AWS USA
Cloud hosting
USA
US/Canada/APAC/EMEA Customers
US/Canada/
APAC* Customers
US/Canada/
APAC
Customers
AWS Ireland
Cloud hosting
Ireland
EMEA Customers
EMEA
Customers
AWS Australia
Cloud hosting
Australia
APAC* Customers
Sumo Logic
Log collection and storage
USA
X
X
X
Akismet
Spam detection
USA, Australia
X
Akamai Technologies
Content delivery network
Worldwide (location list at: https://www.akamai.com/us/en
/locations.jsp )
X
X
Sunshine Conversations
Extends conversational capabilities
USA, EU
X
X
Fastly
Content delivery network
Worldwide (location list at: https://www.fastly.com/network-map)
X
Pendo
In-app help, guidance, and announcements
USA
X
X
X
Squelch
Federated searching and indexing
USA
X
X
X
Hyland
Videoplayback and storage
USA, Ireland
X
SendGrid
Email service provider used to send emails
USA, UK, India, and Tokyo
X
X
X
X
Twillo
Provides programmable communication products and services, primarily in the form of APIs
USA
X
X
Flow.ai
Agent assistance (e.g. suggested responses and intent detection)
The Netherlands
X
Urban Airship
Mobile push notifications which might contain some PII
USA, EU
X
Firebase
Mobile push notifications which might contain some PII
Worldwide
X
Zencoder
Video transcoding; Although it does not handle PII, it may have access to unreleased marketing assets
USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, Sweden
X
ETI
Support, Migration, Upgrades
Bulgaria, Italy, and UK
X
X
Persistent
Development services
India
X
X
Clarotest Consulting Lab S.R.L.
Some access to customer data as part of outage mitigation
Argentina
X
OPTIONAL SUBPROCESSORS
Subprocessor
Purpose
Location
Khoros Application
Marketing
Care
Community
JX
Brightcove
Videoplayback and storage
USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, Sweden
X
Box
File storage for customers using the “File Preview Feature.”
USA
X
X
Cloud Elements
API integration platform for CRM
USA, Ireland
X
BI Worldwide
Gamification functionality
USA
X
* = All APAC Care customers will be hosted in AWS Australia by 2021.
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