Effective Date: January 31, 2020 What companies are subprocessors to Khoros?  The following companies are subprocessors to Khoros, LLC: AWS (locations in the USA and Ireland) Sumo Logic (AWS locations in the USA) Akismet (location in the USA) Persistent (location in India) ETI Software Solutions (formerly Netmania) (locations in USA, Bulgaria and UK) Akamai Technologies, Inc. (locations are global; for listing see Akamai site at https://www.akamai.com/us/en/locations.jsp )  Clarotest Consulting Lab (location in Argentina) Smooch Technologies, Inc. (AWS locations in the USA) Netbase Solutions, Inc. (locations in the USA) iTalent Corporation (locations in the USA, India and UK) Social Edge Consulting, LLC (locations in the USA, Canada, UK, Portugal and Spain) Grazitti Interactive (location in India) Direct Defense, Inc. (location in the USA) Salesforce.com, Inc. (location in the USA) Fastly (Khoros Marketing products)(locations are global; for listing see Fastly site at https://www.fastly.com/network-map ) VirtualMind (Spredfast products)(location in Argentina) Zendesk (Khoros Marketing products)(location in the USA) Pendo (Khoros Marketing products)(location in the USA) Squelch (location in the USA) SendGrid (location in the USA) BI Worldwide (f/k/a Bunchball) (Khoros JX Products) Hyland (Khoros JX Products) Gong (USA and Israel) Segment (USA) Khoros also utilizes the following subprocessors to provide certain optional services to those Khoros customers to elect to purchase those optional services: Ooyala, Inc. (locations in USA, Australia, Mexico, Singapore, UK, Spain, France, Germany, Sweden) (video storage and playback option) Box, Inc. (locations in USA) (file preview option) Cloud Elements, Inc. (locations in the US and Ireland) (API integration with customer’s CRM application)   Effective October 2, 2018, Lithium and Spredfast closed their merger transaction and the merged company rebranded to Khoros. New listings related to Spredfast-legacy products have been added above as “Khoros Marketing products.” Effective October 3, 2017, Lithium acquired the Jive-x external community platform from Jive Software, an Aurea company. As a result Lithium entered into a transition services agreement with Jive that will allow Jive, functioning as a subprocessor, to continue to provide Jive-x services for 12 to 15 months (now called Khoros JX).  Khoros also utilizes subcontractors that do not have any access to our customer’s data, such as, for example, Equinix and Wave Business which maintain data center facilities hosting Khoros’s main US-based data centers.   If you have any questions, please contact your Khoros Customer Success Representative. For more information about our subprocessors please see the Khoros Data Location and Subprocessor Guide by visiting: https://community.khoros.com/t5/Policies-and-Guidelines/Lithium-Data-Location-and-Subprocessor-Guide/ta-p/490163?_ga=2.207489424.2082712564.1572874105-692229348.1552060103&_gac=1.153305802.1571841125.CjwKCAjw9L_tBRBXEiwAOWVVCfvIGINgwqlOFJigugqmqUdOLkwDjnrPmBe3gHNkmy0KDEF6r-CyEhoCvwgQAvD_BwE What’s changed since our last version: Added: Gong Segment ... View more