Is there a way to float an unanswered post back to the top of the feed without pinning it? - More like a boost so it is top of mind. What tools have been the most helpful?
Hi @AshleyBragg - One of the best ways to do this is to have a moderator respond to the post with someone like:
"That's a great question ______. Can you provide a little more detail on _____ so the community can better assist you?"
May may ask for something as simple like a model number, or for more information on the problem. This works really well because community members are even more likely to read a post responded to by a moderator, and shows the community you're dedicated to helping them get a response, even if your moderators are not subject matter experts.
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I moved this idea from Ideas area to the Forum Feedback area as it is more on-topic here. The ideas section is more of a place to add ideas for implementing new product functionalities, or improving existing functionalities. However, this forum is exactly the correct place to give suggestions about the Lithosphere community!
Thank you for your feedback about an off-topic area. I will pass this idea along, and I also want to share some information about the Lithosphere with you so you can better understand the purpose of the community. This may better enable you to choose the correct area for your posts and feedback, and not feel overwhelmed when you contribute. The purpose of the Lithosphere is to give all Lithium customers (and their customers) a place to talk about things like the Lithium Platform, setting up online communities, and engaging the users in all types of communities.
You can see from the "Welcome to the Lithosphere" statement on the home page that this is more of a general community. Sharing artwork, typos, etc. may not be as applicable here as it would be in the off-topic section of a fan community:
"It's your place to learn about our products, exchange ideas and share experiences about online community, social engagement and social media monitoring.
Our Community about Social Customer Engagement."
I hope this helps. If you have any further questions, please let us know.
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