Microstrategy's new community is a huge improvement compared to its predecessor, Microstrategy's forum. First, it is easier to find answers : the ability to search is critical, and the posts are well indexed (both internally and on google). Plus, searches also give back results from Technical notes, a previously underexploited asset, where lots of questions find their answers. But it is also easier to give answer, as a helper, and that is a key element for a dynamic community. All the small but critical features for helpers (notifications, subscriptions, screenshot importation, etc) are well implemented. The gamification layer makes the experience more engaging and gratifying, with a true attention from Microstrategy to its community's most active members.
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