Hi, We currently have a thriving support Community using Lithium. We mostly focus on clients and superusers answering support questions between them with minimal Customer support/Customer care involvement. Our product dept, asked us if it would be possible to add a board to our Community in order for our clients to buy and sale their used equipments (Tv box, internet router and mobile phones) within the Community. It's something that our clients are already doing on social media and other forums unrelated to the company. The logic would be to be able, in offering this board, to better monitor this kind of pratice. However, my gut feeling is that it might be a bad idea as these kind of used sale community are time consuming for their administrator and they tend to attract scammers. Initialy we even added a point in our Community guideline to avoid any kind of solicitation and sales. Is there anyone here with a similar board? What are your opinion on this kind of board added to a support community? Is there anything we should be careful about? Thanks in advance! Vincent Q.
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Hi all! We just launched our new Community a couple weeks ago and we are in the process of elaborating our Growth plan. We are considering getting a Text Analysis Software to have a better grasp of the content and sentiment of the conversations happening in our Community. Are you guys using this kind of software in your Communities? If so, is there one software you would recommend and why? Thanks in advance for the replies! Vincent.
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