We have so many great customers doing great things with Community at the moment.  Here's @SheenaK and @AlexisL from Dropbox using Community in a great Crowd Sourcing exercise.  If you use Dropbox check this out, if not it's still a great example of how to do something different with Community  https://www.linkedin.com/feed/update/urn:li:activity:6466589139570692096   ... View more

It's always great when our amazing customers get recognition in their industries and win awards for their Social output, especially when they're using Lithium platforms to provide it!  We've had a couple of great examples of this recently which I wanted to share with you.  Telia managed by @Enidin won 2 awards, best company in Finland for B2C support and digital customer relationship management https://www.linkedin.com/feed/update/urn:li:activity:6465532214691139584 Here's what Bearingpoint said about the winner;  "The community places Telia as the best in customer relationship management.  It has been able to create a community where customers help each other to solve their problems. In addition, Telia community offers purchase recommendations, product reviews and other support for the purchase of new products. The community engages customers in Telia's brand. " We also have a great story from TalkTalk, fresh from their recent Lithy award for B2C Community Innovator led by @Fellsteruk, TalkTalk 's Social Team led by @LorraineF won the Social Media Customer Service Team of the Year 2018 at the UK Contact Centre Forum Awards. https://www.linkedin.com/feed/update/urn:li:activity:6464571856295989248  Please join me in congratulating them on their success!  ... View more

Date: Monday 18th of June 2018 Title: Lithium Customer Meet-up and World Cup event! Location: Lithium, Diamond House, Hatton Garden, London. Timing: 4pm - 9pm Registration page http://mktg.lithium.com/yxFN000G0s0eFS200V00010 Hello, We would like to invite our valued customers to a Lithium hosted meet-up on Social Customer Care at our London offices on Monday June 18th. It will feature an exclusive session with Rahul Hari – Product Manager, Communities – who will take you through the latest Lithium Roadmap.  Also included will be an informal discussion on the topic of Social Customer Care and the key opportunities and initiatives around it, led by our very own Joe Cothrel We will finish our meet-up with some drinks/nibbles and then settle down to watch what will surely be a triumphant start to England’s World Cup campaign! Agenda: 4.00pm - 4.15pm: Welcome/Introduction 4.15pm - 6.30pm: Social customer care + Product roadmap 6.30pm - 9.00pm: Drinks, nibbles...and football! Register today! ... View more