Hi @Jaime_Lee! Thanks for reaching out. CX Live is the new LiNC – same amazing experience, slightly different format. October 3 rd is pre-conference day, dedicated to workshops and certification courses. The conference will take place on October 4 th .
While the full agenda is still in development, we will be focusing on these topics:
Customer use cases that drive business value & ROI through better CX
How to leverage data & analytics to drive smarter decisions
Strategy & best practices for creating a consistent CX across channels
Product experts will be available at the Lithium Genius bar to assist and answers questions. We will also be hosting a CX Live Bash to network and to celebrate the Lithy award winners. More to come! Please let us know if you have any other questions.
... View more