Correct @DanK - it will send users to our corporate site  ... View more

Thanks @VarunGrazitti  - sounds like this would still require identifying the 600+message ID's, which sounds pretty manual still? I guess I could do it in priority batches perhaps?  ... View more

I'll help as much as I can 🙂   https://www.agl.com.au/help/emergencies-power-outages Here is a page where we surface Community content as 'FAQs' on the botom of our web content. We have built a component that pulls the content through. Some pages manually pull through the URLs if I provide them to the webteam. But for most pages, anything that has a label 'FAQ' and their page identifier (in this case we use the label 'Outage'). The component knows to look for these two labels and pulls up to top 5 articles (typically most viewed). So, our Community uses Labels as ways of organsiing ourselves and tags for users etc  Community is seen as a flexible and fast solution to publish content and provide self-service information. We agreed to show the full content on the website for a better user experience to give users info they need in the channel they are in - then if they need more info they come to Community. I really want to show solved answers to start socialsing community content more across our digital channels to help users with relevant content when they need it and grow awareness of our community organically.  ... View more