Answer from Support: ---- We've investigated and found the root cause of the problem. On every community, there's an option know as "Skip post metrics" that was intended for customer to activate on off-topic section of their community as a means to prevent users from leveraging such sections to inflate their post count.... We've since reverted that change and now user posts will be counted. However, I'm afraid there's no way to retroactively make past posts included in metrics. Only any posts made after we reverted the change will count towards metrics. ----- NAVIGATION: This can be found under Admin > Discussion Styles > Posts & Topics > Skip post metrics. ... View more