Hey Sarah,
I have reached out to you individually but to answer your question here for future eyes, Yes, Khoros has created a product coaching session specific to this crisis and I have attached the link below. I hope you find this lesson valuable as our Khoros Product Coaching Team is aways here to help!
https://community.khoros.com/t5/Tools-for-Crisis-Management/Utilizing-Khoros-Intelligence-to-Track-COVID-19-and-your-Brand/m-p/575905
... View more