Description
Technical Community Manager
What makes us Qlik
Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 11 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating in over 100 countries with 45,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!
Technical Community Manager
As a tech-savvy Community Manager you will help drive the growth of Qlik Community. Reporting into the Director of Qlik Community you will implement strategies, tactics and best practices in a highly technical community environment. Built on the Khoros platform, Qlik Community is the company’s primary digital “hub” of user engagement and learning, supporting more than 130,000 customers, partners and loyal fans of Qlik solutions.
Qlik Communities is a key part of Qlik’s global Customer Marketing team, that rolls up through the Global Marketing organization. The Technical Community Manager is primarily responsible for executing on operational plans that support our business goals and manage programs to enable, engage and grow our Community .
Qlik has an innovative, team- oriented and high-energy culture. We offer a flexible and exciting work environment, and plenty of opportunities for you to grow as a professional and as an individual.
As Technical Community Manager you will have an immediate and significant impact on the success of Qlik Community, which supports Qlik’s growth and success.
Key Responsibilities & Tasks
Data is at the heart of a good customer experience. Given intention to demonstrate how Community is connecting data back to the business this role carries significance and visibility. Ultimately, we must demonstrate how Community intersects with how customers adopt our software, expand its usage and ultimately renew with Qlik. Job responsibilities are as follows:
Experience in online community management and moderation and customer engagement
Must have basic understanding of key Community metrics with demonstrated success in growth of such metrics
Will be asked to prepare reports with qualitative and quantitative data, insights and analytics, in many cases using our own software, to communicate trends and value of community to stakeholders.
Experience with Google Analytics for reporting that extends outside of Khoros Analytics.
Proven experience with SEARCH and SEO to drive external ranking increases
Experience as a Software Developer specifically using HTML and CSS and JavaScript
Experience with Website Compliance and Accessibility
Solicit, gather, and evaluate user feedback to optimize community experience.
Help to communicate and promote new features/functionalities to members with delivery to extend beyond text– eg. , video and/or podcasts, livestreaming.
Not Required but a Plus:
• Working experience with Khoros specifically as a Community Platform
• Experience with Khoros Value Analytics, and/or with Survey Data
• Experience with Gamification and / or other tools to drive Community Engagement
• Knowledge of Qlik Sense a significant plus
• Experience with Confluence
Competencies and skills:
The skills and qualifications required for this role:
Please be flexible. As our key engagement hub for users, our Community is available 24x7x365. Launch of new features may sometimes take place over a weekend.
Willingness to provide ‘overlap’ and coverage for fellow colleagues that may require you to step outside the box.
Must be adaptable to working in a very fast paced and changing environment with the ability to prioritize many demands
Must be highly organized and can keep to deadlines
3-5+ years of experience growing, nurturing large online communities B2B preferable
BA/BS in marketing, communications, computer science, or other relevant degree
Out of the box, creative, “think different” approach to nurturing large online communities
Experience with implementation and integration of digital platforms
Strong understanding and appreciation for managing and optimizing digital communities based on analytics and user engagement
Excellent writing and communication skills
Effective problem solver, not afraid to share new ideas.
Must be able to work independently and within teams and time management skills critical
Education
Bachelor’s Degree
Location
Remote- NY, NY
Remote- Boston, MA
Remote - King of Prussia, PA
Remote - Raleigh, NC
About Qlik
Qlik Company Page – Who we are!
Our Values at Qlik - Challenge, Take Responsibility, Move Fast, Teamwork for Results, Be Open and Straightforward.
Competitive Benefits Package
Career progression pathways, mentoring program, innovation & technology, and a flexible, diverse and international work environment.
Giving back is a part of our culture – we give you an extra day off to change the world and another one for your personal/professional development.
In addition, we encourage our employees to participate in our Corporate Responsibility Employee Programs . Learn about our Corporate Responsibility Program by visiting Qlik.org
Curious about our R&D opportunities? Check out our R&D careers page here !
Visit our LinkedIn and Youtube and follow us on Instagram @lifeatqlik / @lifeatqliklund or Twitter @Qlik for more interesting insights into Qlik!
Qlik is an Equal Opportunity Employer and does not discriminate on the basis of any protected category or characteristic. We value the diversity of our workforce. If you need assistance due to disability during the application and/or recruiting process, please contact us via the Accessibility Request Form
Appy here!
https://jobs.jobvite.com/careers/qlik/job/o9Eehfw2?__jvst=Job%20Board&__jvsd=LinkedIN
For questions, reach out to @HopeP
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