First, thanks for your patience. Right now, I’m still in the phases of exploring and understanding how we handle some of this at Khoros. That having been said, I do have some opinions and have uncovered some other information as well! I’m happy to have us continue the discussion offline as well if you’d like to dig further.
With respect to being a proactive business partner in digital engagement, this is something that the team and I have been exploring already. There’s been work done on this including investments into the Atlas team, proactive messaging in product (community is still coming in Q3/Q4), our Core program, and providing a better at scale model of communication. There’s more to be done and we certainly have supporting our customers as the focal point. I don’t want to commit to anything today simply because there are many paths and I need to educate myself a little better before doing so.
On the subject of a bigger role in connecting customers, I completely agree that we have an opportunity to help. Obviously, your question is specific to online community building but it’s realistically something that we need to look at across our entire customer base and product lines. Connecting our existing customers with each other is something that we are revisiting along with our Atlas recognition program. It’s important for us to continue to identify ways we can help really drive ongoing engagements.
As I get more settled in and talk to customers more, my thoughts will crystallize more into opportunities and ideas that we can look at implementing to make your life better. Again, happy to find time for us to chat live and for me to hear your ideas if you would be interested in that. Thanks,
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