Atlas users have asked us how we built our customization that displays a fixed indicator (we call it a signpost) highlighting the access level of content on the current page being viewed. You ...
adriana4u do you have an example of what it looks like? From your post I imagine these may be mobile users and the floating box is overlapping on their screens.
You might change the CSS and make it a bar at the top or the bottom of the screen, instead of a floating box.