In 2019, the Customer Experience team at Khoros planned to improve the digital experience of our customers through a series of initiatives.
One of the primary tasks was to make Atlas the...
Updated 4 years ago
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Oh, I'll have so many questions later. This is great. So I'll start with a simple one - Why limit the search to specific nodes vs. unleashing the power of Community / index it all?
Similarly, is there any actual user permission checks taking place, or it's all or nothing (IE: If you added in so you could search the greater Community, I'm guessing you guys didn't work about things like EA Groups where roles are limited?) - Any plans?
And the deeper question for my own curiosity if you can answer at all - Why Pendo vs building some of this in-house vs. other vendors out there - Curious the business case/decisions there. We're building a lot of similar functionality (or could be similar) to what Pendo does right now in a similar way to what you all did (Integrating all the things), so neat to see!