Hello Atlas members! It's May!
Be on the lookout in your email for your opportunity to learn more about & help guide our upcoming additions to the Khoros line of products.
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Here’s the Atlas content you do not want to miss!
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
The 2023 Khoros Kudos Awards are now open!
We’re excited to announce the fourth annual Khoros Kudos Awards! From April 17th to June 9th, you can share your stories and success with Khoros in Atlas, our community for all things Khoros.
More information about the Khoros Kudos Awards can be found on the contest page on Atlas
Marketing
The Social Marketing Paradox - Redux
Something rather curious has happened since the inception of social media. Suddenly every brand now had a mainline into their customer’s entertainment feeds. While it’s easy to produce a well-crafted video or text ad, the ability to market in real-time is brand new in the marketing world.
A Tale of Two Teams: Publishing Natively or In-app + NEW AUDIBLE VERSION
Publishing already has enough challenges; switching from native to in-app doesn't have to be one of them
Khoros Marketing Release Notes, March 2023
The Contact Us section of the Marketing Resource Center has been updated to enable directly opening a new case with Support.
Care
Instagram DMs: A Channel Customers Love
If your brand is wondering whether they should turn on Instagram DMs via Khoros, first ask yourself, "Are your customers using Instagram?"
Trustpilot integration
This integration enables brands to seamlessly manage and respond to Trustpilot reviews authored by their customers.
Khoros Care Release Notes
With this release, the new WhatsApp Cloud API integration is now available in Care.
To maintain A11Y compliance, we have made accessibility improvements to the Agent View Queue Panel.
Communities
Driving Growth in Community with Banners & Content Gates
Recently, CheckMates introduced banners aimed at encouraging our community users to log in or register. This fairly simple idea has already proved successful, so I thought it could be helpful to others.
Khoros Community Classic 23.3 Release
Aurora is Khoros’ re-imagined Community delivers a sleek, modern, high-performance UX framework that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their specific needs.
Got questions about Aurora? Ask in the Aurora Product Discussions area
Aurora is Khoros’ re-imagined Community delivers a sleek, modern, high-performance UX framework that adheres to community best practices while still giving brands complete flexibility to make changes or updates to address their specific needs.
Webinars & Events
Some event areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right), and type Customer Access.
Upcoming
[Webinar] The future of online communities: metaverse & web3
Join the rebroadcast of our discussion with Mathew Krazwcyk, our community innovation specialist, and Jan Biller, CEO and Partner at Glowing Blue for a metaverse 101, to understand what the first movers are doing in the virtual world, and walk away inspired for your own customer engagement strategy.
Available On-demand
Leveraging Smart Views: Advanced Product Webinar
Smart Views are advanced filters that Care users can leverage in Agent, Manage, and Analytics. Check out this webinar and improve your reporting tools, capabilities, and knowledge to inform data-driven decisions.
Aurora Product Connect: Badges
We’ve been researching and developing the next iteration of Badges for Aurora. Get a sneak peek of what’s new with Badges in Aurora as well as the design so that you can provide your feedback to help inform & shape the product development. Let us know what you think in the comments section.
Engaging Atlas Discussions
Some discussion areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access.
High five to StanGromer for his awesome thread showing off what he and his team have done to create customizations for the Upwork community - including some for unified search and ChatGPT!
dave-coleman brought up a great topic about giving users access to Advanced Analytics, and got a quick and helpful reply from jamiemccardle. Thanks for chiming in to lend a hand!
Big kudos to kkritika who helped keithkelly find a way to identify posts without answers. Read the helpful reply here. We appreciate you taking the time to share your knowledge, kkritika!
Top Engaged Contributors
Special thanks to the current Atlas Top Engaged Contributors: StanGromer, MarkIGibson, keithkelly, tyw, Lief, Akenefick, jamiemccardle, JasonHill, bkling, and CarolineS!
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