[Podcast] The Future of Conversational AI, with Khoros’ Gijs Van De Nieuwegiessen

Welcome back to Titans of Customer Engagement, A Customer Experience Podcast proudly presented by Khoros. This week is a fun one with Khoros VP of Automation, Gijs Van De Nieuwegiessen (GijsN).

With a background in user experience and conversational AI, Gijs just might have a pretty good idea of where technology and automation are heading.

Here’s a sneak peek into the episode

• The beginnings of Flow.AI and the Khoros automation framework
• Supporting agents with automation by listening to their pain points
• The velocity of conversational AI technology in different industries
• Using AI to help customers better utilize social channels to get what they want
• Guiding bots to be partners on our journey to create

Check out these Khoros resources for more information

• Take a tour of our Accelerated Community Management solution
• The High Cost of Low Agent Retention + NEW AUDIBLE VERSION 
• A Deep dive into AI entering the creative space

• Lensa AI photo editor faces backlash
    

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