Facebook has announced the deprecation of certain APIs, effective March 14th, 2024. This change may impact the functionality of some features on our platform.
How It May Affect You:
At Khoros, we have proactively taken steps to minimize the impact of these deprecated APIs on our platform and ensure the integrity of your data. Despite our efforts, the following widgets will be directly affected:
Deprecated FB metric |
Khoros Marketing Analytics Widget |
| page_engaged_users | Post Explorer, Post Gallery |
| page_follows_city | Followers by City |
| page_follows_country | Followers by Country |
| page_follows_gender_age | Followers by Gender and Age |
| page_follows_locale | Followers by Language |
| post_impressions_fan_paid* | Post Explorer, Post Gallery |
The affected widgets will mark 'NA' (Not Available) post-March 14th. This indicates a lack of data reception from Facebook.
Additionally, Data Exports will record a value of "0" for these metrics, maintaining consistency with the rest of our platform's operations.
Data obtained before the deprecation will not be affected and will be visible in the widgets and the Data exports
How We Can Help:
We understand that facing API changes can cause unexpected disruptions, and the Khoros team is here to assist you in the following ways:
- Answering Questions: If you have any questions or concerns about how the API deprecation might affect your business, please don't hesitate to contact our support team. We're here to provide clarity and guidance.
- Technical Assistance: If you encounter any issues with your Search streams, our support team can help troubleshoot to keep you running smoothly.
- Keeping You Informed: We will stay in close communication with our partners at Facebook and provide updates on any changes or updates that they may offer in the future.
Contact Support:
Getting in touch with our support team is easy. You can reach out through the Case Portal.
While API changes can present challenges, we are here to support however we can. If you have any questions or concerns, please don't hesitate to reach out to our support team.
