\n
Every new Khoros Community launch is based on years of best practice experiences and comes packaged with the optimal level of services; including front- and back-end engineering, experienced community strategists, in-person and on-demand training, and project management. This model still works, but to respond to the changing environment, we needed to accelerate our launches while ALSO delivering more of the most recent best practices and technology innovations in this shorter time frame - either via automation or “out-of-the-box.”
\n\n
Project Hermes was the internal codename for an initiative we launched in June of 2020 in response to rapidly increasing customer demands to simplify and accelerate community launches. We created a team that spanned every department in Khoros: Product, Engineering, Professional Services, Customer Success, Sales, Marketing, and Strategy. Everyone came to the table with a list of challenges uncovered in recent community launches and we all committed to put ourselves in the customer’s shoes to create the best possible community launch (or \"relaunch\" - more on that later).
\nWe wrapped up the project in November and here is what we did.
\n\n
Example \"Best Practice\" Content
\n\n
\n
Not only did we create a list of impactful improvements really quickly, we immediately put it to use. We have launched almost a dozen communities on the new Hermes theme AND started applying it to existing communities to improve performance and user experience.
\neBay is a great example of an established community that benefited from thsi new template. Like any digital property that’s been around for a while, they had a lot of customizations they had done to their communities. They even talked about it in a recent podcast!
\nBEFORE
\nBefore: Category Page
\nAFTER
\nAfter
\n\n
\n
So far, we have also seen improvements in performance - most notably page load times reduced more than 35%.
\nWe will continue to make improvements on this technology - and we have something even bigger planned for next year.
\nIf you are interested in learning more about Hermes for your community please contact your Khoros Account team to schedule a demo.
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Short answer, consider all customizations null n void as everything “maybe not everything but close to it” in my experience will need rebuilding.
I’ll be honest I hate boiler plate forums and I’ve done everything in my power since 2007 when I did my first one to make them as visual and engaging as possible and this means vast customization normally because all templates and OTB stuff is table after table box after box filled with text on text, no thanks, you can checkout the befores on the way back machine
https://web.archive.org/web/20201218134835/https://community.talktalk.co.uk/
my community was getting a little dated we also had a new brand which had gone live so I made the conscious jump to redesign the entire site based on Hermès aligned to new brand but with the customization we wanted to keep, was a pretty big piece of work and completed on shoestring budget so wasn’t fast we also found that some stuff in Hermès didn’t work like it did on the old responsive peak like labels widgets in blogs was odd so we had to modify the design as we built as we wanted to try and use as much of OTB as possible
but I’m glad I did but that’s mostly due to our new branding looking better than any transformation Hermès has brought again because we’re customized a fair bit
just my opinion so feel free to ignore but if I was looking to do the same “right now” I wouldn’t unless there was significant pressure internally to update your sites look n feel. The one and only reason why I say this is because of Aurora.
Whilst we don’t know a lot about this yet, one thing is clear it’s a total rework of everything and will “I hope” flip the community product on its head “for the better” making our life much easier to build and tweak pages
So, the reason I wouldn’t do a Hermès “rebuild” right now is that you very likely will have to do an Aurora “rebuild/migration” now if this is 2 years out who cares but it doesn’t feel like it’s that far away and I know the product guys have been working on it for a long time so I’m excited it could drop soon in beta or early release and if you can wait till then and get in as early adopter it may be the wiser move.
just my thoughts…. And I have no issues with Hermès it worked well the new default layouts for category and board pages making use of images for example was a nice step forward.
","body@stringLength":"2678","rawBody":"I know your struggle.
Short answer, consider all customizations null n void as everything “maybe not everything but close to it” in my experience will need rebuilding.
I’ll be honest I hate boiler plate forums and I’ve done everything in my power since 2007 when I did my first one to make them as visual and engaging as possible and this means vast customization normally because all templates and OTB stuff is table after table box after box filled with text on text, no thanks, you can checkout the befores on the way back machine
https://web.archive.org/web/20201218134835/https://community.talktalk.co.uk/
my community was getting a little dated we also had a new brand which had gone live so I made the conscious jump to redesign the entire site based on Hermès aligned to new brand but with the customization we wanted to keep, was a pretty big piece of work and completed on shoestring budget so wasn’t fast we also found that some stuff in Hermès didn’t work like it did on the old responsive peak like labels widgets in blogs was odd so we had to modify the design as we built as we wanted to try and use as much of OTB as possible
but I’m glad I did but that’s mostly due to our new branding looking better than any transformation Hermès has brought again because we’re customized a fair bit
just my opinion so feel free to ignore but if I was looking to do the same “right now” I wouldn’t unless there was significant pressure internally to update your sites look n feel. The one and only reason why I say this is because of Aurora.
Whilst we don’t know a lot about this yet, one thing is clear it’s a total rework of everything and will “I hope” flip the community product on its head “for the better” making our life much easier to build and tweak pages
So, the reason I wouldn’t do a Hermès “rebuild” right now is that you very likely will have to do an Aurora “rebuild/migration” now if this is 2 years out who cares but it doesn’t feel like it’s that far away and I know the product guys have been working on it for a long time so I’m excited it could drop soon in beta or early release and if you can wait till then and get in as early adopter it may be the wiser move.
just my thoughts…. And I have no issues with Hermès it worked well the new default layouts for category and board pages making use of images for example was a nice step forward.
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