Blog Post

Release Notes
1 MIN READ

Customer Feedback (NPS/CSAT) is Available!

DaveGal's avatar
DaveGal
Khoros Alumni (Retired)
5 years ago
We are excited to launch NPS/CSAT Customer Feedback for Khoros Care. This feature allows brands to survey customers to quickly assess quality of service at the conclusion of a conversation. These pro...
Updated 5 months ago
Version 2.0
care
New Feature
product updates
DaveGal's avatar
Khoros Alumni (Retired)
Joined November 08, 2018
View Profile
Node avatar for Release Notes
Release Notes

Review release notes and updates for all of our products! Select a label to browse by product or resource type.

actaylor1's avatar
actaylor1
Contributor
3 years ago

When a conversation is closed as Resolved (on Twitter for example), where will the user's response to the CSAT appear in Khoros?

Let me clarify a bit...If the conversation is assigned to me and I close it as Resolved, will the user's response reappear in "Pending" or "Assigned to Me" after they submit a rating, or will it just reappear in the queue as a new conversation?