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Release Notes
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Customer Feedback (NPS/CSAT) is Available!

DaveGal's avatar
DaveGal
Khoros Alumni (Retired)
5 years ago
We are excited to launch NPS/CSAT Customer Feedback for Khoros Care. This feature allows brands to survey customers to quickly assess quality of service at the conclusion of a conversation. These pro...
Updated 6 months ago
Version 2.0
care
New Feature
product updates
DaveGal's avatar
Khoros Alumni (Retired)
Joined November 08, 2018
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actaylor1's avatar
actaylor1
Contributor
3 years ago

When a conversation is closed as Resolved (on Twitter for example), where will the user's response to the CSAT appear in Khoros?

Let me clarify a bit...If the conversation is assigned to me and I close it as Resolved, will the user's response reappear in "Pending" or "Assigned to Me" after they submit a rating, or will it just reappear in the queue as a new conversation?