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Release Notes
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Customer Feedback (NPS/CSAT) is Available!

DaveGal's avatar
DaveGal
Khoros Alumni (Retired)
5 years ago
We are excited to launch NPS/CSAT Customer Feedback for Khoros Care. This feature allows brands to survey customers to quickly assess quality of service at the conclusion of a conversation. These pro...
Updated 5 months ago
Version 2.0
care
New Feature
product updates
DaveGal's avatar
Khoros Alumni (Retired)
Joined November 08, 2018
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SyedSa's avatar
SyedSa
Moderator
3 years ago

The submitted NPS / CSAT will be invisible to the agent. It will be captured, turned it into a score, the response of the NPS / CSAT will not be a document on any case. So the CSAT response will not make a conversation reappear in any queue.