We are excited to launch NPS/CSAT Customer Feedback for Khoros Care. This feature allows brands to survey customers to quickly assess quality of service at the conclusion of a conversation. These pro...
Updated 6 months ago
Version 2.0
Blog Post
Feedback responses are captured and made available via Analytics. CSAT and NPS widgets are automatically added to your shared dashboards or monitor walls to report on the results of NPS/CSAT surveys. You will be able to:
- Create widgets
- Drilldown to review conversations
- Review surveys by channel/questions
- View customer survey comments (if Webviews are enabled)
- Export raw reports
After surveys are sent out to customers and they respond, the survey results will be located in Analytics where you can create widgets to display data such as NPS or CSAT, Social Network Filter, Calculation Method, Closed Disposition Filter, etc.