We are excited to launch NPS/CSAT Customer Feedback for Khoros Care. This feature allows brands to survey customers to quickly assess quality of service at the conclusion of a conversation. These pro...
Updated 7 months ago
Version 2.0
Blog Post
actaylor1 - the survey workflow is designed so that the responses (including the score) are associated with the conversations for which they were sent, but they are not directly visible in the conversation in order to avoid surfacing the information to agents as well as minimizing any cherrypicking for sending surveys only for certain conversations. As @SydeSa explained, the survey data is available through various widget in Analytics for users with the appropriate privileges to view it.